GDPR for Service Management

for Jira Server 8.15.1 - 9.12.8, Jira Data Center 8.20.0 - 9.12.8 and more
56 installs
  • Supported
  • Jira Service Management

Complying with GDPR (DSGVO) requirements for Jira SM e.g. Account Deletion, User Anonymisation, Privacy Policy Changes

Customers and your data protection policy

You can configure things so that all customers need to accept your data protection policy. You can also enable links to your existing policy and/or to your imprint – both of which can be displayed in the footer.

Customer account deletion requests

Customers can request that their accounts be deleted. Accounts are terminated and anonymised after a configurable set time.Account termination can be revoked and simulated.

Privacy policy pop up

If the customer does not confirm your privacy policy they will be logged out immediately.

More details

On 25th May 2018 the GDPR was passed into law in the European Union. All European and all foreign companies processing the data of EU residents must comply with the EU data protection law. With GDPR for Service Desk, you can easily ensure that your Service Desk complies with the new GDPR rules to help protect your users and avoid fines.

GDPR for Service Desk offers help with:

  • Add URL for data protection policy
  • Add URL for imprint
  • Acceptance of privacy policy upon signing up
  • Users can request deletion of their account
  • Deletion requests will be executed after a set number of days
  • Privacy policy audit log
  • Let customer re-confirm privacy policy after this has been updated
  • Inactive user accounts can be anonymised
  • A deletion request anonymises user data across issues, comments and more
  • Integration with Refined Theme for Service Desk and vAgent

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



Set up an acceptance checkbox text for users that do not have an account This checkbox will be shown as soon as they create an account and is acceptance is required