Complying the GDPR (DSVGO) requirements for Jira Service Desk e.g Account Deletion, User anonymisation, information announcement
Complying the GDPR (DSVGO) requirements for Jira Service Desk e.g Account Deletion, User anonymisation, information announcement
Complying the GDPR (DSVGO) requirements for Jira Service Desk e.g Account Deletion, User anonymisation, information announcement
Let customer accept your Data Protection Policy
Customer request to delete their account
Provide easy access to imprint and data policy
You can configure that all customers need to confirmation your Data Protection Policy. You can configure a link to your existing policy. Also you can configure a link to the imprint. Both is display in the footer.
Customers can request to delete their account. The account will be terminated and anonymised after a configurable time. The termination can be revoked and simulated.
As required by some laws you need to provide easy and fast access to the imprint and Data Protection Policy. You can configure links to both and this is display always in the footer
More details
On 25th May 2018 the GDPR will be enforced in the European Union. All european and all foreign companies processing data of EU residents must comply with the EU data protection law. With the GDPR for Service Desk, you can ensure without struggle that your Service Desk complies with the new GDPR rules to help protect your users, and avoid fines.
GDPR for Service Desk offers help with:
- Add URL for Data Protection Policy
- Add URL for Imprints
- Agreement Confirmation on Sign Up
- Users can request the deletion of their account
- Deletion requests will be executed after a set amount of days
- Privacy Policy Audit log
- Let customer confirm Privacy Policy again after you updated them
- Inactive user account can be anonymised
- A deletion request anonymise user data across issues, comments and more
- Integration with RefinedTheme for Service Desk and vAgent
Reviews for cloud
(20)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Reviews for server
(20)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Reviews for Data Center
(20)Sign in to write a reviewThere are no reviews yet. Be the first to review this app.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$130 | 50 users$240 | 100 users$440 | 250 users$880 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
venITure GmbH provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.4.0-201902160615 • Jira Server 7.0.0 - 8.0.0.release • Released 2019-02-16
Summary
Feature Release
Details
Story
[GDPR-61] - Proof of privacy policy Audit log
[GDPR-65] - Reinitialise request for another privacy policy acceptance?
[GDPR-66] - Possibility to include the privacy policy text inside a scrolling text box in the Privacy Policy Notification confirm/cancel window?
[GDPR-67] - Anonymize all inactive users after X months after setting user to inactive?
[GDPR-76] - Anonymising inactive users manually
[GDPR-90] - vGDPR working with RefinedTheme
[GDPR-89] - Enable deletion of anonymised users
[GDPR-91] - Enable deletion of anonymised request
Bugs
[GDPR-62] - To many rest calls in all jira pages
[GDPR-86] - GDPR Simulator does not show any issues, comments etc
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate GDPR for Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for GDPR for Service Desk. You're prompted to log into MyAtlassian. GDPR for Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older GDPR for Service Desk versions compatible with your instance, you can look through our version history page.
Similar apps
