63
Customers have installed this app in at least 63 active instances.
63
Customers have installed this app in at least 63 active instances.
    by venITure GmbHfor Jira Server 7.0.0 - 7.13.3, Jira Data Center 8.0.0.m0021-eap07 - 8.2.0 and more versions
    Versions available for Jira Server 8.0.0 - 8.2.0
    Jira Data Center 8.0.0.m0021-eap07 - 8.2.0
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    venITure GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    venITure GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Complying with GDPR (DSGVO) requirements for Jira Service Desk e.g. Account Deletion, User Anonymisation, Privacy Policy Changes

    Complying with GDPR (DSGVO) requirements for Jira Service Desk e.g. Account Deletion, User Anonymisation, Privacy Policy Changes

    Complying with GDPR (DSGVO) requirements for Jira Service Desk e.g. Account Deletion, User Anonymisation, Privacy Policy Changes

    Customers and your data protection policy

    Customer account deletion requests

    Privacy policy pop up

    You can configure things so that all customers need to accept your data protection policy. You can also enable links to your existing policy and/or to your imprint – both of which can be displayed in the footer.

    Customers can request that their accounts be deleted. Accounts are terminated and anonymised after a configurable set time. Account termination can be revoked and simulated.

    If the customer does not confirm your privacy policy they will be logged out immediately.

    Customers and your data protection policy

    Customer account deletion requests

    Privacy policy pop up

    You can configure things so that all customers need to accept your data protection policy. You can also enable links to your existing policy and/or to your imprint – both of which can be displayed in the footer.

    Customers can request that their accounts be deleted. Accounts are terminated and anonymised after a configurable set time. Account termination can be revoked and simulated.

    If the customer does not confirm your privacy policy they will be logged out immediately.

    More details

    On 25th May 2018 the GDPR was passed into law in the European Union. All European and all foreign companies processing the data of EU residents must comply with the EU data protection law. With GDPR for Service Desk, you can easily ensure that your Service Desk complies with the new GDPR rules to help protect your users and avoid fines.

    GDPR for Service Desk offers help with:

    • Add URL for data protection policy
    • Add URL for imprint
    • Acceptance of privacy policy upon signing up
    • Users can request deletion of their account
    • Deletion requests will be executed after a set number of days
    • Privacy policy audit log
    • Let customer re-confirm privacy policy after this has been updated
    • Inactive user accounts can be anonymised
    • A deletion request anonymises user data across issues, comments and more
    • Integration with Refined Theme for Service Desk and vAgent

    More details

    On 25th May 2018 the GDPR was passed into law in the European Union. All European and all foreign companies processing the data of EU residents must comply with the EU data protection law. With GDPR for Service Desk, you can easily ensure that your Service Desk complies with the new GDPR rules to help protect your users and avoid fines.

    GDPR for Service Desk offers help with:

    • Add URL for data protection policy
    • Add URL for imprint
    • Acceptance of privacy policy upon signing up
    • Users can request deletion of their account
    • Deletion requests will be executed after a set number of days
    • Privacy policy audit log
    • Let customer re-confirm privacy policy after this has been updated
    • Inactive user accounts can be anonymised
    • A deletion request anonymises user data across issues, comments and more
    • Integration with Refined Theme for Service Desk and vAgent

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$11250 users$210100 users$385250 users$770500 & upAdditional pricing details
    50 users$240/year100 users$440/year250 users$880/year500 users$1,320/year750 users$1,760/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    venITure GmbH provides support for this app.

    venITure GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.4.3-jira7-server-201904240837 Jira Server 7.0.0 - 7.13.3 Released 2019-04-29

    Summary

    Bug fixes

    Details

    • Compatibility with customer portal new portal experience (Jira Servicedesk 4.1)

    Versions

    Version 1.4.3-jira8-dc-201904240842 Jira Data Center 8.0.0.m0021-eap07 - 8.2.0 Released 2019-04-29

    Summary

    Bug fixes

    Details

    • Compatibility with customer portal new portal experience (Jira Servicedesk 4.1)

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate GDPR for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for GDPR for Service Desk. You're prompted to log into MyAtlassian. GDPR for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older GDPR for Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate GDPR for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for GDPR for Service Desk. You're prompted to log into MyAtlassian. GDPR for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older GDPR for Service Desk versions compatible with your instance, you can look through our version history page.

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