20
Customers have installed this app in at least 20 active instances.
    by syracom AGfor Jira Server 7.4.0 - 8.2.5
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    syracom AG supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Be able to remove individual history items of an issue as administrator

    Be able to remove individual history items of an issue as administrator

    Be able to remove individual history items of an issue as administrator

    Delete issue history items physically

    Seemless integration without config: fast and easy

    Be compliant with GDPR

    History items will be removed irretrievable. This deletion makes sure that the data is not stored somewhere on a server where anyone who has access can misuse this information.

    Ready to use in a minute: just download and install the "Issue History Item Remover" and you can physically delete any issue history item as administrator without any further configuration.

    This add-on is one of the steps to be taken to be compliant with the General Data Protection Regulation (GDPR). It supports you to secure the personally identifiable information of your users.

    More details

    Valid since May 25th 2018, the new General Data Protection Regulation (GDPR) instructs companies to protect data and privacy of individuals. Jira's issue history also stores such data: what has been modified or removed when by whom. Everybody being able to view an issue can also view that issue's history. This also includes data, which are removed from issue fields like personally identifiable information (PII).

    Independent from GDPR you can protect your users and customers from "hate speech" by additionally deleting undesired comments and field contents from the issues' history, too.

    The "Issue History Item Remover" allows administrators to delete individual history items cleaning up data. Just project administrators and system administrators decide which history item contains ineligible information and can delete that explicitly: every history item the administrator deletes will be physically deleted on disk.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$2550 users$45100 users$90250 users$200500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    syracom AG provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.0 Jira Server 7.4.0 - 8.2.5 Released 2019-04-18

    Summary

    configurable option to log removal actions

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue History Item Remover via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue History Item Remover. You're prompted to log into MyAtlassian. Issue History Item Remover begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue History Item Remover versions compatible with your instance, you can look through our version history page.

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