Enriched Profiles for JSM
- Jira Service Management
Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSM tickets
Service desk support need not be a dry & boring run-of-the-mill job. Use the deeper understanding gained via enriched customer & org profiles. Strike engaging conversations.
Enriched Customer Profile
Know your customer better through their demographic information. Quick links to social profiles increase your efficiency. Tailor your conversations to delight customers.
Enriched Org Profile
Make informed decisions based on enriched org profiles of your customers. Right from number of employees to estimated revenue, the org profile helps offer contextual solution.
Close tickets faster, increase customer satisfaction through better understanding of your customers. Enriched profiles app surfaces demographic as well as professional data for JSD ticket reporters & their organisations.
This app displays enriched profile of the reporter for the Jira service desk tickets. Following attributes are displayed
- Reporter profile
- Display name
- Profile image
- Link to linkedin profile
- Timezone & Current time
- Org profile
- Link to linkedin profile page
- Founded year
- Employees range
- Estimated annual revenue range
If you have a feature request or suggestion, create a ticket at our service desk.
Privacy and security
Enriched Profiles for JSM integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Delete data from the host application
- Write data to the host application
- Read data from the host application