Enriched Profiles for JSM

for Jira Cloud
16 installs
  • Supported
  • Jira Service Management
Cloud

Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSM tickets

Engaging Conversations

Service desk support need not be a dry & boring run-of-the-mill job. Use the deeper understanding gained via enriched customer & org profiles. Strike engaging conversations.

Enriched Customer Profile

Know your customer better through their demographic information. Quick links to social profiles increase your efficiency. Tailor your conversations to delight customers.

Enriched Org Profile

Make informed decisions based on enriched org profiles of your customers. Right from number of employees to estimated revenue, the org profile helps offer contextual solution.

More details

Close tickets faster, increase customer satisfaction through better understanding of your customers. Enriched profiles app surfaces demographic as well as professional data for JSD ticket reporters & their organisations.

This app displays enriched profile of the reporter for the Jira service desk tickets. Following attributes are displayed

  • Reporter profile
    • Display name
    • Profile image
    • Link to linkedin profile
    • Title
    • Role
    • Timezone & Current time
  • Org profile
    • Name
    • Link to linkedin profile page
    • About
    • Founded year
    • Location
    • Employees range
    • Estimated annual revenue range

If you have a feature request or suggestion, create a ticket at our service desk.

Check out our UpRaise apps for Jira - 'Agile performance management' & 'Core HR'.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Enriched Profiles for JSM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Delete data from the host application
  • Write data to the host application
  • Read data from the host application