
Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSM tickets
Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSM tickets
Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSM tickets
Service desk support need not be a dry & boring run-of-the-mill job. Use the deeper understanding gained via enriched customer & org profiles. Strike engaging conversations.
Know your customer better through their demographic information. Quick links to social profiles increase your efficiency. Tailor your conversations to delight customers.
Make informed decisions based on enriched org profiles of your customers. Right from number of employees to estimated revenue, the org profile helps offer contextual solution.
More details
Close tickets faster, increase customer satisfaction through better understanding of your customers. Enriched profiles app surfaces demographic as well as professional data for JSD ticket reporters & their organisations.
This app displays enriched profile of the reporter for the Jira service desk tickets. Following attributes are displayed
- Reporter profile
- Display name
- Profile image
- Link to linkedin profile
- Title
- Role
- Timezone & Current time
- Org profile
- Name
- Link to linkedin profile page
- About
- Founded year
- Location
- Employees range
- Estimated annual revenue range
If you have a feature request or suggestion, create a ticket at our service desk.
Check out our UpRaise apps for Jira - 'Agile performance management' & 'Core HR'.
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Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Amoeboids Technologies Pvt Ltd provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-02-17
Summary
Minor version update
Details
Minor version updateInstallation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Enriched Profiles for JSM.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.