8
Customers have installed this app in at least 8 active instances.
    by Amoeboids Technologies Pvt LtdTop Vendor
    Amoeboids Technologies Pvt Ltd is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Cloud
    Supported
    Amoeboids Technologies Pvt Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSD tickets

    Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSD tickets

    Empower your agents for contextual conversations with your customers. Enrich profiles for reporter & org in JSD tickets

    Engaging Conversations

    Enriched Customer Profile

    Enriched Org Profile

    Service desk support need not be a dry & boring run-of-the-mill job. Use the deeper understanding gained via enriched customer & org profiles. Strike engaging conversations.

    Know your customer better through their demographic information. Quick links to social profiles increase your efficiency. Tailor your conversations to delight customers.

    Make informed decisions based on enriched org profiles of your customers. Right from number of employees to estimated revenue, the org profile helps offer contextual solution.

    More details

    Close tickets faster, increase customer satisfaction through better understanding of your customers. Enriched profiles app surfaces demographic as well as professional data for JSD ticket reporters & their organisations.

    This app displays enriched profile of the reporter for the Jira service desk tickets. Following attributes are displayed

    • Reporter profile
      • Display name
      • Profile image
      • Link to linkedin profile
      • Title
      • Role
      • Timezone & Current time
    • Org profile
      • Name
      • Link to linkedin profile page
      • About
      • Founded year
      • Location
      • Employees range
      • Estimated annual revenue range

    If you have a feature request or suggestion, create a ticket at our service desk.

    Check out our UpRaise apps for Jira - 'Agile performance management' & 'Core HR'.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.50
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Amoeboids Technologies Pvt Ltd is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-05-14

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Enriched Profiles for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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