3
Customers have installed this app in at least 3 active instances.
    by Total Internet Groupfor Jira Server 6.3 - 7.12.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Total Internet Group supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Notifications banners for issues with expiring or expired SLA's. Manage which breached SLA's you want to be notified about

    Notifications banners for issues with expiring or expired SLA's. Manage which breached SLA's you want to be notified about

    Notifications banners for issues with expiring or expired SLA's. Manage which breached SLA's you want to be notified about

    Get notified about expiring and expired SLA's

    Easy to configure notifications

    No notification clutter

    Get notified about issues with expiring or expired SLA's so you are always informed of critical SLA breaches.

    Choose which SLA's you want to track, when users start seeing notifications and who can see those notifications.

    Limit SLA notifications to issue assignees or add user groups that will receive all notifications.

    Collapsable banner notifications show multiple SLA notifications without filling up your entire screen.

    More details

    Learn how to setup SLA Notifications for Jira Servicedesk or read how to get started with this app.

    Features:

    • Breached SLA notifications: Get notified about SLA's that are breached or are about to be breached.
    • Set notification times: Specify the SLA's you want to be notified about and determine when notifications should start.
    • Supervisor role: Assign a supervisor role that get's notified about all SLA's that are breached.
    • Project level configuration: You can specify SLA notifcations on project level for specific configuration of individual projects.

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    Reviews for server

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    by Steve Palmer on 2018-08-01
    Very nice plugin. I downloaded this plugin a while ago and am frequently reminded of it's use. I've configured a team that receives a notification when an issue needs a response asap. At busy times, we know what issues to prioritize.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$6050 users$100100 users$175250 users$320500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Total Internet Group provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.3.2 Jira Server 6.3 - 7.12.1 Released 2018-08-27

    Summary

    Version 1.3.2 - Minor layout fixes

    Details

    • Added an optional tag for clear timer field.
    • Removed some system logs remaining from development that could clog up your log files.
    • Added new screenshot

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SLA Notifications for Servicedesk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA Notifications for Servicedesk. You're prompted to log into MyAtlassian. SLA Notifications for Servicedesk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SLA Notifications for Servicedesk versions compatible with your instance, you can look through our version history page.

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