Chat for Jira Service Management

Using the chat widget only results in 400 Bad Request errors for me. I do not want to use it anymore.

• 

  Appfire

  Hi Elias,

  Thank you for bringing this to our attention. I am so sorry to hear that you are encountering connectivity errors with the widget. I completely understand how frustrating it is when a tool meant to streamline customer communication blocks your workflow instead, and I apologize for the impact this has had on your team.

  An HTTP 400 error typically points to an underlying configuration mismatch or a browser session conflict. We want to ensure Chat for JSM delivers the seamless, real-time conversation experience it is designed for, and we want to get this sorted out for you.

  Please reach out to us at our support portal so we can securely investigate your specific environment setup.

  Best regards,

  Paweł

  Customer Success Team | Appfire

• 

  Appfire

  Hi Can,

  Thanks for the five stars for Chat for JSM, good to know the live chat is earning its place on your service desk.

  If you ever want to tell us more, or something needs attention, our support portal is the quickest way to reach us.

  Cheers,

  Paweł Customer Success Team | Appfire

great tool with integration to whatsapp business

• 

  Appfire

  Hi André,

  Glad the WhatsApp Business channel is working well for your team. Meeting customers on an app they already use daily, while your agents stay inside Jira Service Management, is a genuinely handy combination. The WhatsApp Business guide shows everything the integration can do, if you'd like to explore further. And if you ever want help tuning how those chats route, our support portal reaches us directly.

  Cheers,

  Paweł Customer Success Team | Appfire

The team showed patience and a real willingness to help, guiding us through the issue until it was fully resolved. Great product and fantastic support.

• 

  Appfire

  Hi Julian,

  It is great to hear that your team had such a positive experience with our support group. We know that technical hurdles can be taxing, so we really appreciate you highlighting our team’s patience and dedication to seeing your issue through to a full resolution.

  Chat for Jira Service Management is all about breaking down communication barriers, and we are glad the product is hitting the mark for you. Our goal is to make real-time support feel seamless, and knowing that both the tool and our people helped you succeed is a big win for us.

  If you ever need further guidance or want to explore new ways to optimize your chat workflows, feel free to visit our support portal anytime. Thanks for being part of the Appfire community!

  Cheers,

  Paweł Customer Success Team | Appfire

We have enjoyed using the app for our team. It provides a better user experience for our team and our customers using JSM. Being able to have live chat embedded into our Software and on the portal is very beneficial.

• 

  Appfire

  Hi Andrew,

  Thank you for sharing your experience with Chat for Jira Service Management! It is great to hear that the app is providing a better experience for both your internal team and your customers. We know how important it is to meet users where they are, and having those live conversations embedded directly into your software and portal is a huge win for reducing friction and speeding up resolutions.

  We are glad that the real-time nature of the tool is proving beneficial for your support workflow. If you ever want to explore more advanced ways to automate your initial greetings or routing within the chat, feel free to reach out to us at our support portal.

  We appreciate your feedback and look forward to continuing to support your team's success.

  Cheers,

  Paweł Customer Success Team | Appfire