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Key highlights of the appLive chat for Jira Service Management: real-time conversations, faster support request resolution, higher customer satisfaction
Live chat widget for customer portals and websites
Live chat is one of the most popular customer service tools.
Add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.
One central place to manage all customer requests
Agents can reply to live chat conversations via comments in the Jira issue view or the dedicated Chat Dashboard.
The Dashboard shows both chat and non-chat issues for conversational ticketing across all service requests.
Seamless WhatsApp Business integration
Receive all of your WhatsApp Business messages from customers directly within your Jira Dashboard alongside all of your other tickets.
You can also reply to customers in real-time without having to leave Jira.
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More details
Live chat solution for faster support and higher customer satisfaction.
⭐ Book a free demo ⭐
- No external 3rd party software is required.
- Jira issues are automatically created based on Chat conversations.
- Add a chat widget to your Jira website or customer protal in just one click.
- Set an online and offline schedule for each agent.
- Widget visibility schedule controls.
- Integrate a knowledge base search into the chat widget so employees and customers can self-serve. This will free up agent time.
- Set up a customizable form within the chat widget to get crucial information from customers before a conversation starts.
- Seamless integration with Canned Responses Pro Templates for Jira - dynamic templates, signatures, and automated actions for common issues within Jira to boost team productivity.
👉 Learn more about Chat for Jira Service Management's features in our documentation.
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Chat for Jira Service Management integrates with your Atlassian product
Version information
Version 1.9.11-AC•for Jira Cloud
Release date
May 13th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial