Live chat fully integrated with Jira Service Management for faster support request resolution and higher customer satisfaction
Live chat fully integrated with Jira Service Management for faster support request resolution and higher customer satisfaction
No external 3rd party software required
Update Jira issues with chat messages on-the-fly
Respond to customer's messages from dedicated view
Chat for Jira Service Management is a complete solution with no 3rd party software required and no associated additional costs. `
Chat users enjoy all JSM powers, including automation, reporting & Canned Responses Pro.
Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Jira Service Management requests and comments. Integrate conversations and issues.
See all conversations at once, engage with customers who are online and require attention. Respond to them using a dedicated chat panel right from JSM view.
No external 3rd party software required
Update Jira issues with chat messages on-the-fly
Respond to customer's messages from dedicated view
Chat for Jira Service Management is a complete solution with no 3rd party software required and no associated additional costs. `
Chat users enjoy all JSM powers, including automation, reporting & Canned Responses Pro.
Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Management requests and comments. Integrate conversations and issues.
See all conversations at once, engage with customers who are online and require attention. Respond to them using a dedicated chat panel right from JSM view.
No external 3rd party software required
Update Jira issues with chat messages on-the-fly
Respond to customer's messages from dedicated view
Chat for Jira Service Management is a complete solution with no 3rd party software required and no associated additional costs. `
Chat users enjoy all JSM powers, including automation, reporting & Canned Responses Pro.
Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Management requests and comments. Integrate conversations and issues.
See all conversations at once, engage with customers who are online and require attention. Respond to them using a dedicated chat panel right from JSM view.
More details
Chat with your internal and external customers in real-time.
Add our Chat for Jira Service Management widget on your customer portal or any website.
Chat conversations generate Jira Service Management requests - each new customer message generates a new comment. And vice versa: each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.
- No external 3rd party software required
- Live updates of request queues with new message
- Dedicated Chat dashboard view for an agent
- Chat directly from queue page
- Ability to set online/offline status of your support team
- Knowledge base integration
- Full customization of the chat's look and feel
- Email integration - customers receive chat digest through email after the conversation
Named one of the most promising apps.
Learn more:
More details
Chat with your internal and external customers in real-time.
Add our Chat for Jira Service Management widget on your customer portal or any website.
Chat conversations generate Jira Service Management requests - each new customer message generates a new comment. And vice versa: each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.
- No external 3rd party software required
- Live updates of request queues with new message
- Dedicated Chat dashboard view for an agent
- Chat directly from queue page
- Ability to set online/offline status of your support team
- Knowledge base integration
- Full customization of the chat's look and feel
- Email integration - customers receive chat digest through email after the conversation
Named one of the most promising apps.
Learn more:
More details
Chat with your internal and external customers in real-time.
Add our Chat for Jira Service Management widget on your customer portal or any website.
Chat conversations generate Jira Service Management requests - each new customer message generates a new comment. And vice versa: each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer's messages.
- No external 3rd party software required
- Live updates of request queues with new message
- Dedicated Chat dashboard view for an agent
- Chat directly from queue page
- Ability to set online/offline status of your support team
- Knowledge base integration
- Full customization of the chat's look and feel
- Email integration - customers receive chat digest through email after the conversation
Named one of the most promising apps.
Learn more:
Reviews for cloud
(18)Sign in to write a review
Reviews for server
(18)Sign in to write a review
Hi Gabriel,
Thank you for your interest in our app! Unfortunately, the answer is no. We don't have plans to release a version of Chat for Jira Service Desk Cloud. We are focused on the Server and Data Center versions of Jira Service Desk at the moment. We're still in the process of gathering interest for Jira Cloud, and we have a feature request for that in our backlog. If you wish to receive updates about this feature request in the future, please contact us at support.spartez.com or send a message to support@spartez.com.
Thanks,
Spartez Support Team
Reviews for Data Center
(18)Sign in to write a review
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$100 | 25 users$1,000 | 50 users$2,000 | 100 users$3,000 | 250 users$4,000 | 500 & upAdditional pricing details |
| 50 users$2,000/year | 100 users$3,000/year | 250 users$4,000/year | 500 users$5,000/year | 750 users$6,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Spartez Software provides support for this app.
Spartez Software provides support for this app.
Spartez Software provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-01-22
Summary
Minor version update
Details
Minor version updateVersions
Version 1.8.0 • Jira Server 7.3.0 - 8.14.1 • Released 2021-01-20
Summary
Agent and widget scheduling, copy&paste support, misc. improvements, bugfixes
Details
We are pleased to present you with version 1.8.0 of the Chat for Service Management app. This version provides some new features:
- images copied to clipboard can now be uploaded by pasting directly to the chat widget
- agents can schedule their online/offline times in advance
- chat widget visibility can now be scheduled
This version also contains some other functionality improvements, as well as important bugfixes, so updating we encourage you to update.
For the full list of changes in this version, see release notes.
Versions
Version 1.8.0 • Jira Data Center 7.3.0 - 8.14.1 • Released 2021-01-20
Summary
Agent and widget scheduling, copy&paste support, misc. improvements, bugfixes
Details
We are pleased to present you with version 1.8.0 of the Chat for Service Management app. This version provides some new features:
- images copied to clipboard can now be uploaded by pasting directly to the chat widget
- agents can schedule their online/offline times in advance
- chat widget visibility can now be scheduled
This version also contains some other functionality improvements, as well as important bugfixes, so updating we encourage you to update.
For the full list of changes in this version, see release notes.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Chat for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Chat for Jira Service Management. You're prompted to log into MyAtlassian. Chat for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Chat for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Chat for Jira Service Management.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Chat for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Chat for Jira Service Management. You're prompted to log into MyAtlassian. Chat for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Chat for Jira Service Management versions compatible with your instance, you can look through our version history page.
Similar apps
