44
Customers have installed this app in at least 44 active instances.
44
Customers have installed this app in at least 44 active instances.
    by Actonic GmbHfor Jira Server 7.13.0 - 8.9.1, Jira Data Center 7.13.0 - 8.9.1 and more versions
    Versions available for Jira Server 7.0.0 - 7.12.3
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Actonic GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Actonic GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    See who is looking at the same ticket right now

    See who is looking at the same ticket right now

    See who is looking at the same ticket right now

    Who is looking at the same ticket?

    Who is looking at the same ticket?

    Configuration

    Switch between the default view...

    ... and the people panel view

    Various configuration options are available: you can configure panel location and requests frequency depending on your requirements

    Who is looking at the same ticket?

    Who is looking at the same ticket?

    Configuration

    Switch between the default view...

    ... and the people panel view

    Various configuration options are available: you can configure panel location and requests frequency depending on your requirements

    More details

    Enjoy increased visibility and make working on collaborative tasks easier:

    • See who is online and on the same page at the moment;
    • Know when someone is logged in and looking at the same ticket;
    • Avoid overheads caused by two people working on the same task.

    The app is compatible with Jira Service Desk queues, Jira Software Scrum and Kanban boards, Jira Core issue view.

    More details

    Enjoy increased visibility and make working on collaborative tasks easier:

    • See who is online and on the same page at the moment;
    • Know when someone is logged in and looking at the same ticket;
    • Avoid overheads caused by two people working on the same task.

    The app is compatible with Jira Service Desk queues, Jira Software Scrum and Kanban boards, Jira Core issue view.

    Reviews for cloud

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    Reviews for server

    (19)
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    by Niel Flores on 2019-07-19
    Hello, for this plugin, any plan to support DC environment? If yes, when can we expect the release date? Thank you.
    Was this review helpful?YesNo
    Actonic GmbH

    Hi Niel,

    you can already use it in DC environment, cause we are supporting it already. Right now the DC certification process takes a while to finish it completely.

    Best

    Gregor

    by Radosveta Delcheva on 2019-01-30
    Hi, the plugin is very useful and provides a great feature , but could you please upgrade it to 7.13 as most of the users will shortly get the newest version of Jira SD and unfortunately it is not supported. Thank you in advance!
    Was this review helpful?YesNo
    Actonic GmbH

    Please have a look at version 1.2.0, it supports different panel view options and you can see users online in Jira Service Desk queues, Jira Software boards, and Jira Core issue view.

    by Elke Perner on 2019-01-16
    Is it possible, to get the plugin for Jira 7.12.x too. I have tried it but it isn't working. This plugin would help us a lot. BR Elke
    Was this review helpful?YesNo
    Actonic GmbH

    Starting from version 1.1.0 the app is compatible with Jira 7.0.0 - 7.13.3. Please have a look and let us know if you have any questions.

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1550 users$25100 users$50250 users$75500 & upAdditional pricing details
    50 users$50/year100 users$100/year250 users$150/year500 users$200/year750 users$250/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Actonic GmbH provides support for this app.

    Actonic GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.9 Jira Server 7.13.0 - 8.9.1 Released 2020-06-22

    Summary

    New features and compatibility release

    Details

    • Compatibility with Jira 8.8.* has been added.
    • Data anonymizer has been added, which can be integrated into the Data Cleaner module of our GDPR (DSGVO) and Security for Jira

    Versions

    Version 1.2.9 Jira Data Center 7.13.0 - 8.9.1 Released 2020-06-22

    Summary

    New features and compatibility release

    Details

    • Compatibility with Jira 8.8.* has been added.
    • Data anonymizer has been added, which can be integrated into the Data Cleaner module of our GDPR (DSGVO) and Security for Jira

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Who is Online for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Who is Online for Jira. You're prompted to log into MyAtlassian. Who is Online for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Who is Online for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Who is Online for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Who is Online for Jira. You're prompted to log into MyAtlassian. Who is Online for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Who is Online for Jira versions compatible with your instance, you can look through our version history page.

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