by Help Desk Migrationfor Jira Cloud and Jira Server 7.0.0 - 8.2.6
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    A complete migration solution to move from Samanage to Jira Service Desk

    A complete migration solution to move from Samanage to Jira Service Desk

    A complete migration solution to move from Samanage to Jira Service Desk

    Fully set up a data migration in minutes

    Move both standard and custom fields

    Free Test available

    Here’s a complete and robust solution for your help desk data migration - no need to be experienced in programming or make the script yourself. Just use a ready-to-use tool and transfer all the records in a few steps.

    One of our unique features is the ability to modify default and custom fields mapping. Use an easy-to-use interface and preserve the exact relations between your data to keep everything that’s important in its place.

    Check if data migrates correctly before you pay. Try free demo migration, which you can run as much as you need. Then, view how a portion of data moves from SolarWinds to Jira and make sure you get excellent results.

    Fully set up a data migration in minutes

    Move both standard and custom fields

    Free Test available

    Here’s a complete and robust solution for your help desk data migration - no need to be experienced in programming or make the script yourself. Just use a ready-to-use tool and transfer all the records in a few steps.

    One of our unique features is the ability to modify default and custom fields mapping. Use an easy-to-use interface and preserve the exact relations between your data to keep everything that’s important in its place.

    Check if data migrates correctly before you pay. Try free demo migration, which you can run as much as you need. Then, view how a portion of data moves from SolarWinds to Jira and make sure you get excellent results.

    More details

    Make your data migration as straightforward as possible. Leave all the dirty work for the automated migration tool and go on with your daily tasks without worries.

    WHICH RECORDS CAN YOU MIGRATE FROM SOLARWINDS TO JIRA?

    • Tickets together with Attachments and Public Notes
    • Contacts
    • Organizations
    • Agents
    • Custom fields
    • and Tags

    MIGRATION SERVICES:

    1. Set up a fully automated data migration from SolarWinds (or any other service software) and easily switch to Jira Service Desk. No coding required: the tool does everything for you.

    More platforms are available to move your data from:

    • Zendesk
    • Freshdesk
    • CSV-file
    • Freshservice
    • Desk.com
    • Groove
    • Intercom
    • Help Scout
    • Helpshift
    • Kayako
    • LiveAgent
    • Salesforce Service Cloud
    • Zoho Desk

    2. Should you have any additional migration requirements? Consider using our custom migration services to ensure maximum attention to your case.

    More details

    Make your data migration as straightforward as possible. Leave all the dirty work for the automated migration tool and go on with your daily tasks without worries.

    WHICH RECORDS CAN YOU MIGRATE FROM SOLARWINDS TO JIRA?

    • Tickets together with Attachments and Public Notes
    • Contacts
    • Organizations
    • Agents
    • Custom fields
    • and Tags

    MIGRATION SERVICES:

    1. Set up a fully automated data migration from SolarWinds (or any other service software) and easily switch to Jira Service Desk. No coding required: the tool does everything for you.

    More platforms are available to move your data from:

    • Zendesk
    • Freshdesk
    • CSV-file
    • Freshservice
    • Desk.com
    • Groove
    • Intercom
    • Help Scout
    • Helpshift
    • Kayako
    • LiveAgent
    • Salesforce Service Cloud
    • Zoho Desk

    2. Should you have any additional migration requirements? Consider using our custom migration services to ensure maximum attention to your case.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Help Desk Migration provides support for this app.

    Help Desk Migration provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-03-14

    Summary

    Solarwinds Service Desk (formerly Samanage) to Jira Service Desk

    Versions

    Version 1.0.0 Jira Server 7.0.0 - 8.2.6 Released 2019-03-14

    Summary

    Solarwinds Service Desk (formerly Samanage) to Jira Service Desk

    Installation

    • Sign up to Help Desk Migration and set up a new data migration.
    • Connect Solarwinds/Samanage account. To do so, pick Solarwinds/Samanage from the drop-down menu and provide access credentials.
    • In the same way, connect your Jira Service Desk account.
    • Then, pick the Project you'd like to import the data to and also choose the future Issue type for your tickets.
    • Select objects you want to migrate between SolarWinds (Samanage) and Jira Service Desk. Then click the "Map fields" button to match up ticket fields.
    • Map the fields you had in SolarWinds and fields in Jira Service Desk. Note that if you want to migrate custom fields to Jira Service Desk, you need to create them in the target project before starting the migration.
    • When you're done with the mapping, you can begin the Free Demo Migration. This step is necessary to check if the data migrates correctly. Once the process is complete, download the file generated by the Migration Wizard and upload it to Jira Service Desk. That way, you will import a small portion of the tickets. Carefully check the result and either continue your data migration or contact our team in case of any questions.
    • Sign up to Help Desk Migration and set up a new data migration.
    • Connect Solarwinds/Samanage account. To do so, pick Solarwinds/Samanage from the drop-down menu and provide access credentials.
    • In the same way, connect your Jira Service Desk account.
    • Then, pick the Project you'd like to import the data to and also choose the future Issue type for your tickets.
    • Select objects you want to migrate between SolarWinds (Samanage) and Jira Service Desk. Then click the "Map fields" button to match up ticket fields.
    • Map the fields you had in SolarWinds and fields in Jira Service Desk. Note that if you want to migrate custom fields to Jira Service Desk, you need to create them in the target project before starting the migration.
    • When you're done with the mapping, you can begin the Free Demo Migration. This step is necessary to check if the data migrates correctly. Once the process is complete, download the file generated by the Migration Wizard and upload it to Jira Service Desk. That way, you will import a small portion of the tickets. Carefully check the result and either continue your data migration or contact our team in case of any questions.

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