by Help Desk Migrationfor Jira Cloud and Jira Server 7.8.4 - 8.5.13
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Easiest way to migrate from Freshservice to Jira Service Management

    Easiest way to migrate from Freshservice to Jira Service Management

    Easiest way to migrate from Freshservice to Jira Service Management

    Simple data transition from Freshservice to Jira

    Control the fields' mapping

    Free migration trial

    It only takes 15 to 20 minutes before you can see the result! Connect your service desks to the Migration Wizard, complete a few quick steps, and start your migration! Our automated tool will do everything for you then!

    Transition tickets and all ticket fields swiftly. Map the data you want to transfer, its connections, and default and custom fields connected to them. With an easy-to-use interface, you can modify the mapping easily.

    Test the migration out before having to pay a penny! Set up a free data migration and rerun it as many times as you need. Everything for you to make sure that your data will move safely and correctly.

    Simple data transition from Freshservice to Jira

    Control the fields' mapping

    Free migration trial

    It only takes 15 to 20 minutes before you can see the result! Connect your service desks to the Migration Wizard, complete a few quick steps, and start your migration! Our automated tool will do everything for you then!

    Transition tickets and all ticket fields swiftly. Map the data you want to transfer, its connections, and default and custom fields connected to them. With an easy-to-use interface, you can modify the mapping easily.

    Test the migration out before having to pay a penny! Set up a free data migration and rerun it as many times as you need. Everything for you to make sure that your data will move safely and correctly.

    More details

    Set up your Freshservice to Jira Service Management data migration and make the switch as quick and seamless as possible.

    WHAT RECORDS CAN MIGRATE

    • Tickets together with Attachments
    • Public Notes
    • Contacts
    • Organizations
    • Agents
    • Custom Fields
    • Tags

    MIGRATION SERVICES

    Automated data migration. Set up a seamless and secure data migration without any programming skills.

    Some other platforms we can migrate your data from:

    • Zendesk
    • Freshdesk
    • CSV-file
    • Groove
    • Intercom
    • Help Scout
    • Helpshift
    • Kayako
    • LiveAgent
    • Salesforce Service Desk
    • SolarWinds
    • Zoho Desk

    Custom data migration. In case of additional requirements, the HDM team can perform a data migration of any complexity and provide top-notch customer support.

    WHAT OUR CUSTOMERS SAY

    • “The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.”

    Gauthier Escorbiac

    • “Migration went smoothly, all questions were answered swiftly and clearly by John.”

    Timothy Borg

    Check other HDM reviews on Capterra and G2.

    More details

    Set up your Freshservice to Jira Service Management data migration and make the switch as quick and seamless as possible.

    WHAT RECORDS CAN MIGRATE

    • Tickets together with Attachments
    • Public Notes
    • Contacts
    • Organizations
    • Agents
    • Custom Fields
    • Tags

    MIGRATION SERVICES

    Automated data migration. Set up a seamless and secure data migration without any programming skills.

    Some other platforms we can migrate your data from:

    • Zendesk
    • Freshdesk
    • CSV-file
    • Groove
    • Intercom
    • Help Scout
    • Helpshift
    • Kayako
    • LiveAgent
    • Salesforce Service Desk
    • SolarWinds
    • Zoho Desk

    Custom data migration. In case of additional requirements, the HDM team can perform a data migration of any complexity and provide top-notch customer support.

    WHAT OUR CUSTOMERS SAY

    • “The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.”

    Gauthier Escorbiac

    • “Migration went smoothly, all questions were answered swiftly and clearly by John.”

    Timothy Borg

    Check other HDM reviews on Capterra and G2.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Help Desk Migration provides support for this app.

    Help Desk Migration provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-04-18

    Summary

    Freshservice to Jira Service Management

    Versions

    Version 1.0.0 Jira Server 7.8.4 - 8.5.13 Released 2018-04-18

    Summary

    Freshservice to Jira Service Management

    Installation

    • Register a Help Desk Migration account to set up your Freshservice to Jira Service Management switch.
    • Choose Freshservice from the list of available source platforms in the Migration Wizard. Then, fill out the required fields with the data necessary to access your profile.
    • Do the same thing with Jira Service Management.
    • Then, choose a Jira Service Management Project to import data to, and also the Issue type you want your tickets to be.
    • Select the data you want to move between the systems.
    • Map the fields you had in Freshservice and fields in Jira Service Management. You can change the mapping for both standard and custom fields.
    • As soon as you’ve finished, push the free demo forward. The service will then move 20 random tickets with all the data connected to them into Jira Service Management. After the migration, you can view how your data moved and if all is in its place.
    • If you’re satisfied with the result, go on to the full data migration. That’s it!
    • Register a Help Desk Migration account to set up your Freshservice to Jira Service Management switch.
    • Choose Freshservice from the list of available source platforms in the Migration Wizard. Then, fill out the required fields with the data necessary to access your profile.
    • Do the same thing with Jira Service Management.
    • Then, choose a Jira Service Management Project to import data to, and also the Issue type you want your tickets to be.
    • Select the data you want to move between the systems.
    • Map the fields you had in Freshservice and fields in Jira Service Management. You can change the mapping for both standard and custom fields.
    • As soon as you’ve finished, push the free demo forward. The service will then move 20 random tickets with all the data connected to them into Jira Service Management. After the migration, you can view how your data moved and if all is in its place.
    • If you’re satisfied with the result, go on to the full data migration. That’s it!

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