Kayako to Jira Service Management Import

We used this service to migrate from Kayako Cloud and it went very smoothly. It was important for us to not lose customers or historical ticket items and neither were lost. The team was very responsive and helpful. There is no way we would have been successful without Help Desk Migration and their staff!

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  Help Desk Migration

  Thank you for sharing your experience! We're glad we could assist with your migration and provide the support you needed. If you ever need help again, don’t hesitate to reach out!

We recently used on Sep 17th the migration tool to move our data from Kayako to Jira Service Management(JSM), and the entire process went smoothly. We ran three demo migrations before the final one, and everything worked perfectly each time. The team at Relokia provided excellent guidance and support throughout, ensuring a seamless migration process. We successfully migrated close to 17,000 tickets along with associated customers, users, and organizations—all without any errors. Overall, it was a great experience, and we would highly recommend this tool for anyone looking to manage their migration needs. Thank you!

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  Help Desk Migration

  Thank you for your feedback! We're delighted to hear that our service successfully met your migration needs.

Our company used this tool to migrate from a very old version of Kayako Classic to Atlassian's cloud based Jira Service Management (JSM) on14/July 2023. We had been using Kayako for many years but did not require all Kayako tickets (47K+) to be migrated therefore we took advantage of HDMs fee based offer to customise the migration by supplying them a list of the which tickets were actually needed (~3700). As we were already using JSM for supporting our clients using separate JSM projects for different client organisations, we chose to migrate to a single staging JSM project. Also as part of this migration planning we were able to ensure that only the necessary field data was migrated to JSM through the use of the tools simple to use 'field mapping' functionality. The tool allowed us to test repeatedly making the necessary adjustments each time to ensure that we were fully ready for a problem free migration. And it was. The Kayako tickets were migrated as expected and we have not found any issues with the data presented in JSM. Would I recommend using this product for the same purpose, yes I would and I would add that the support from the vendor was first class.

It is an excellent and reliable tool for performing migrations. For our part, we have migrated from Kayako Classic to JIRA Service Management and everything has gone great. We have carried out 2 migrations, approximately 8000 tickets and everything has gone as expected. Our company fully recommends this great platform.