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Installation
- Sign up with Migration Wizard and set up a new data migration.
- Connect Kayako to the Migration Wizard as your source help desk. Input the required access credentials to connect it to our migration tool.
- Choose Jira Service Management as your target platform and provide your URL, username, and API token.
- Then, choose a project in Jira Service Management and the future Issue type for your tickets.
- Next is data mapping. Simply tick the boxes next to the records you want to migrate to Jira Service Management.
- Then, map users between Kayako and Jira Service Management and pick up a default user profile.
- Map the fields you had in Kayako and fields in Jira Service Management. Also, you can create the missing field in Jira Service Management while mapping.
- Map content fields between Kayako and Jira Service Management.
- Tailor your Kayako to Jira migration by handpicking the pre-built custom options.
- Once the mapping is set, begin the Free Demo Migration. It transfers 20 tickets to Jira Service Management, taking around 5 minutes. Afterwards, review the migration results.
- If you’re satisfied with the outcome, proceed to your Full Data Migration.