326
Customers have installed this app in at least 326 active instances.
326
Customers have installed this app in at least 326 active instances.
    by Qotilabsfor Jira Server 7.4.0 - 8.11.0, Jira Data Center 7.4.0 - 8.11.0 and more versions
    Versions available for Jira Server 7.2.0 - 7.3.9
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Qotilabs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Qotilabs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Smart SLA tracking & Service Desk metrics with interactive dashboard gadgets & reports

    Smart SLA tracking & Service Desk metrics with interactive dashboard gadgets & reports

    Smart SLA tracking & Service Desk metrics with interactive dashboard gadgets & reports

    Dynamic filters & statistics for JSD fields

    Charts, metrics & stats for SLA reporting

    Single & cross-project SLA time series

    Extend your Rich Filters for Jira Dashboards charts and reporting with functionality specific to Jira Service Desk. You can now add dashboard filters and statistics on Customer Request Types & Organizations.

    Monitor the performance of your help desk teams with stats, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average. Export to PDF.

    Use time series to point out trends and hint at correlations & tendencies in your Service Desk activity. Define time series metrics based on SLA fields to monitor SLA values across single or multiple service desks.

    Dynamic filters & statistics for JSD fields

    Charts, metrics & stats for SLA reporting

    Single & cross-project SLA time series

    Extend your Rich Filters for Jira Dashboards charts and reporting with functionality specific to Jira Service Desk. You can now add dashboard filters and statistics on Customer Request Types & Organizations.

    Monitor the performance of your help desk teams with stats, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average. Export to PDF.

    Use time series to point out trends and hint at correlations & tendencies in your Service Desk activity. Define time series metrics based on SLA fields to monitor SLA values across single or multiple service desks.

    More details

    Rich Filters::Service Desk Dashboards is an extension for the Rich Filters for Jira Dashboards app.

    Now you can add dashboard quick filters or build statistics using:

    These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.

    ——————————————————————————

    ⚠️BEFORE YOU INSTALL

    ——————————————————————————

    Discover the other Rich Filters extensions:

    Qotilabs is a top Atlassian vendor with stellar support and satisfied customers around the world.

    More details

    Rich Filters::Service Desk Dashboards is an extension for the Rich Filters for Jira Dashboards app.

    Now you can add dashboard quick filters or build statistics using:

    These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.

    ——————————————————————————

    ⚠️BEFORE YOU INSTALL

    ——————————————————————————

    Discover the other Rich Filters extensions:

    Qotilabs is a top Atlassian vendor with stellar support and satisfied customers around the world.

    Reviews for cloud

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    Reviews for server

    (3)
    Sign in to write a review
    by Patrick Savago on 2018-11-14
    Super useful replacement for all of the built in gadgets. This has greatly helped our team productivity by helping to identify patterns much more quickly. The support and product management team are also very responsive and receptive.
    Was this review helpful?YesNo
    by Viktor Cardfelt on 2018-06-25
    Great add-on to enhance Rich filter and in an very intuitive way utilize the dashboards for JIRA Service Desk.
    Was this review helpful?YesNo

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1550 users$25100 users$50250 users$100500 & upAdditional pricing details
    50 users$25/year100 users$50/year250 users$100/year500 users$150/year750 users$200/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Qotilabs provides support for this app.

    Qotilabs provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.1 Jira Server 7.4.0 - 8.11.0 Released 2019-08-01

    Summary

    Data Center compatibility

    Details

    Version highlights:

    • Add Data Center compatibility

    Versions

    Version 1.2.1 Jira Data Center 7.4.0 - 8.11.0 Released 2019-07-31

    Summary

    Data Center compatibility

    Details

    Version highlights:

    • Add Data Center compatibility

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Rich Filters::Service Desk Dashboards via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Rich Filters::Service Desk Dashboards. You're prompted to log into MyAtlassian. Rich Filters::Service Desk Dashboards begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Rich Filters::Service Desk Dashboards versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Rich Filters::Service Desk Dashboards via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Rich Filters::Service Desk Dashboards. You're prompted to log into MyAtlassian. Rich Filters::Service Desk Dashboards begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Rich Filters::Service Desk Dashboards versions compatible with your instance, you can look through our version history page.

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