Rich Filters::Service Desk Dashboards
- Jira Service Management
Smart SLA tracking & Service Desk metrics with interactive dashboard gadgets & reports
Dynamic filters & statistics for JSD fields
Extend your Rich Filters for Jira Dashboards charts and reporting with functionality specific to Jira Service Desk. You can now add dashboard filters and statistics on Customer Request Types & Organizations.
Charts, metrics & stats for SLA reporting
Monitor the performance of your help desk teams with stats, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average. Export to PDF.
Single & cross-project SLA time series
Use time series to point out trends and hint at correlations & tendencies in your Service Desk activity. Define time series metrics based on SLA fields to monitor SLA values across single or multiple service desks.
Now you can add dashboard quick filters or build statistics using:
- Customer Request Type and Organization fields
- Service Desk SLA field values & completion dates
- Time series based on Service Desk SLA values
These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.
⚠️BEFORE YOU INSTALL
- Rich Filters for Jira Dashboards MUST be installed with a valid license to run this extension
- Note: You must re-index your Jira instance after installing the app!
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Use Date Bar Charts to visualize your SLA Met/Breached ratio. Build statistics on Organizations. Control everything with dashboard quick filters.