Rich Filters::Service Desk Dashboards

for Jira Server 7.4.0 - 8.19.1, Jira Data Center 7.4.0 - 8.19.1 and more
439 installs
  • Supported
  • Jira Service Management

Smart SLA tracking & Service Desk metrics with interactive dashboard gadgets & reports

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Dynamic filters & statistics for JSD fields

Extend your Rich Filters for Jira Dashboards charts and reporting with functionality specific to Jira Service Desk. You can now add dashboard filters and statistics on Customer Request Types & Organizations.

Charts, metrics & stats for SLA reporting

Monitor the performance of your help desk teams with stats, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average. Export to PDF.

Single & cross-project SLA time series

Use time series to point out trends and hint at correlations & tendencies in your Service Desk activity. Define time series metrics based on SLA fields to monitor SLA values across single or multiple service desks.

More details

Rich Filters::Service Desk Dashboards is an extension for the Rich Filters for Jira Dashboards app.

Now you can add dashboard quick filters or build statistics using:

These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.

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⚠️BEFORE YOU INSTALL

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Discover the other Rich Filters extensions:

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Resources

Gallery

Use Date Bar Charts to visualize your SLA Met/Breached ratio. Build statistics on Organizations. Control everything with dashboard quick filters.