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Customers have installed this app in at least 26 active instances.
    by QotilabsAtlassian Verified
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    for Jira Server 7.2.0 - 7.9.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Qotilabs supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Monitor the performance of your Service Desk projects with powerful interactive Jira dashboards

    Monitor the performance of your Service Desk projects with powerful interactive Jira dashboards

    Dynamic filters & statistics on SD fields

    Statistics, charts & metrics on SLA fields

    Single and cross-project SLA time series

    Rich Filters for Service Desk Dashboards extends your regular rich filters with functionality specific to Jira Service Desk. You can now add dashboard filters and statistics on Customer Request Types and Organizations.

    Monitor the performance of your Service Desk teams with statistics, charts & metrics based on SLA fields. Focus on one or several SLA fields and on different SLA values – Met, Breached, %Met, %Breached, Average.

    Use time series to point out trends and hint at correlations and tendencies in your Service Desk activity. Define time series based on SLA fields and monitor SLA values across single or multiple service desks.

    More details

    Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters.

    IN ORDER FOR THIS EXTENSION TO WORK, YOU NEED TO ALREADY HAVE THE RICH FILTERS FOR JIRA DASHBOARDS APP INSTALLED AND LICENSED SEPARATELY.

    Key Features:

    *Note*: You must re-index your Jira instance after installing the app!

    These are added on top of the existing Rich Filters for Jira Dashboards key features: quick filters on dashboards, colors, tags & views, advanced stats & charts, export to Excel and more.

    Do you already have a paid Rich Filters for Jira Dashboards license? Contact us before June 1st to get a free license + 1 year maintenance for Rich Filters for Service Desk Dashboards.

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    Pricing

    10 users$1025 users$1550 users$25100 users$50250 users$100500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Qotilabs is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.0.0 Jira Server 7.2.0 - 7.9.2 Released 2018-03-09

    Summary

    Initial release

    Details

    Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters.

    Product Highlights:

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Rich Filters for Service Desk Dashboards via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Rich Filters for Service Desk Dashboards. You're prompted to log into MyAtlassian. Rich Filters for Service Desk Dashboards begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

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