Bring your Service Desk to Slack - Deflect tickets and route requests where you work
Reduce frequently asked questions with an AI agent
Enable true self-serve support for your customers
Improve SLA times by bringing ticketing into Slack
Create a single source of truth for information right within Slack for seamless access to knowledge and increased ticket deflection. Connect Confluence, Google Drive, Dropbox and more.
Let your Service Desk work for you. Customers can route requests and agents are notified and brought up to speed right from Slack.
Increase ticket visibility and resolve issues faster by syncing ticket status, comments and attachments where your customers work—in Slack.
Reduce frequently asked questions with an AI agent
Enable true self-serve support for your customers
Improve SLA times by bringing ticketing into Slack
Create a single source of truth for information right within Slack for seamless access to knowledge and increased ticket deflection. Connect Confluence, Google Drive, Dropbox and more.
Let your Service Desk work for you. Customers can route requests and agents are notified and brought up to speed right from Slack.
Increase ticket visibility and resolve issues faster by syncing ticket status, comments and attachments where your customers work—in Slack.
More details
Join 5,000+ teams who have used Obie to deflect tickets and make submitting requests seamless.
Connect Obie to Service Desk and bring ticketing inside Slack so you can streamline your IT process. Access to Confluence within Slack means you can focus less on low-priority tasks and more on the work that matters most.
Obie is built for rapidly growing teams looking to scale:
- IT
- Sales
- Customer Support
- Onboarding
Obie is a paid software platform that is sold separately from Atlassian. Not an Obie customer yet? Visit http://obie.ai/atlassian/ to request a demo and more.
*Obie proudly supports Jira Server
More details
Join 5,000+ teams who have used Obie to deflect tickets and make submitting requests seamless.
Connect Obie to Service Desk and bring ticketing inside Slack so you can streamline your IT process. Access to Confluence within Slack means you can focus less on low-priority tasks and more on the work that matters most.
Obie is built for rapidly growing teams looking to scale:
- IT
- Sales
- Customer Support
- Onboarding
Obie is a paid software platform that is sold separately from Atlassian. Not an Obie customer yet? Visit http://obie.ai/atlassian/ to request a demo and more.
*Obie proudly supports Jira Server
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Cloud Pricing
Server Pricing
Data Center Pricing
Tasytt Inc. provides support for this app.
Tasytt Inc. provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-04-29
Summary
Minor version update
Details
Minor version updateVersions
Version 1.0.0 • Jira Server 8.0.0 - 8.4.2 • Released 2019-08-14
Summary
Server
Details
Obie now supports Jira Server and Jira Service Desk Server.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Obie - Route internal tickets from Slack.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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