Lessonly Knowledge - Create tickets from Slack

by Lessonly Canada, Inc.
for Jira Cloud, Jira Server 8.0.0 - 8.13.6 and more
1
82 installs
  • Supported
  • Jira Service Management
  • Jira Software
Free app

Slack-first ticketing and issue deflection where questions are asked

Streamline support with Slack-first ticketing

70% of employees report that they'd rather create tickets in Slack than they would anywhere else. Bring ticket creation into the flow of work with Lessonly Knowledge for Jira Service Management.

Deflect tickets with Confluence in Slack

Leverage AI to surface knowledge base articles when and where questions are asked to automatically resolve common issues. Lessonly Knowledge enabled teams deflect, on average, 30% of workplace requests.

Sync attachments, comments & more in Slack

Create a better support experience with a Slack-first ticketing integration for Jira Service Management. Reduce time to resolution and redundant issues by syncing status updates right in Slack.

More details

Join 7,000+ teams who have used Lessonly Knowledge to accelerate support for IT, HR and client facing teams (sales and support).

  • Reduce time to resolution
  • Deflect tickets
  • Enable self-serve support
  • Automatically resolve common requests

How it works:

Connect Jira Service Management - Bring your help desk into Slack and accelerate support. Enable ticket creation where issues happen, and keep everyone up to date by syncing ticket statuses and comments in a Slack thread.

Connect knowledge - leverage knowledge from Confluence, Box, Jira, Google Drive and more to deflect tickets and reduce repeat questions within the flow of work.

Lessonly Knowledge is a paid software platform that is sold separately from Atlassian. Not a customer yet? Visit https://lessonly.com/knowledge to request a demo and more.

*Lessonly Knowledge proudly supports Jira Server

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Lessonly Knowledge - Create tickets from Slack integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application