Lessonly Knowledge - Create tickets from Slack
- Jira Service Management
- Jira Software
Slack-first ticketing and issue deflection where questions are asked
Streamline support with Slack-first ticketing
70% of employees report that they'd rather create tickets in Slack than they would anywhere else. Bring ticket creation into the flow of work with Lessonly Knowledge for Jira Service Management.
Deflect tickets with Confluence in Slack
Leverage AI to surface knowledge base articles when and where questions are asked to automatically resolve common issues. Lessonly Knowledge enabled teams deflect, on average, 30% of workplace requests.
Sync attachments, comments & more in Slack
Create a better support experience with a Slack-first ticketing integration for Jira Service Management. Reduce time to resolution and redundant issues by syncing status updates right in Slack.
Join 7,000+ teams who have used Lessonly Knowledge to accelerate support for IT, HR and client facing teams (sales and support).
- Reduce time to resolution
- Deflect tickets
- Enable self-serve support
- Automatically resolve common requests
How it works:
Connect Jira Service Management - Bring your help desk into Slack and accelerate support. Enable ticket creation where issues happen, and keep everyone up to date by syncing ticket statuses and comments in a Slack thread.
Connect knowledge - leverage knowledge from Confluence, Box, Jira, Google Drive and more to deflect tickets and reduce repeat questions within the flow of work.
Lessonly Knowledge is a paid software platform that is sold separately from Atlassian. Not a customer yet? Visit https://lessonly.com/knowledge to request a demo and more.
*Lessonly Knowledge proudly supports Jira Server
Privacy and security
Lessonly Knowledge - Create tickets from Slack integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Write data to the host application
- Read data from the host application