Slack-first ticketing and issue deflection where questions are asked
Slack-first ticketing and issue deflection where questions are asked
Slack-first ticketing and issue deflection where questions are asked
Streamline support with Slack-first ticketing
Deflect tickets with Confluence in Slack
Sync attachments, comments & more in Slack
More often than not, issues and workplace requests come up in Slack. 70% of employees report that they'd rather create tickets in Slack. Bring ticket creation into the flow of work with Obie for Jira Service Desk.
Leverage AI to surface knowledge base articles when and where questions are asked to automatically resolve common issues. Obie enabled teams deflect, on average, 30% of workplace requests.
Create a better support experience with a Slack-first ticketing integration for Jira Service Desk. Reduce time to resolution and redundant issues by syncing status updates in Slack.
Streamline support with Slack-first ticketing
Deflect tickets with Confluence in Slack
Sync attachments, comments & more in Slack
More often than not, issues and workplace requests come up in Slack. 70% of employees report that they'd rather create tickets in Slack. Bring ticket creation into the flow of work with Obie for Jira Service Desk.
Leverage AI to surface knowledge base articles when and where questions are asked to automatically resolve common issues. Obie enabled teams deflect, on average, 30% of workplace requests.
Create a better support experience with a Slack-first ticketing integration for Jira Service Desk. Reduce time to resolution and redundant issues by syncing status updates in Slack.
More details
Join 7,000+ teams who have used Obie to accelerate support for IT, HR and client facing teams (sales and support).
- Reduce time to resolution
- Deflect tickets
- Enable self-serve support
- Automatically resolve common requests
How it works:
Connect Jira Service Desk - Bring your help desk into Slack and accelerate support. Enable ticket creation where issues happen, and keep everyone up to date by syncing ticket statuses and comments in a Slack thread.
Connect knowledge - leverage knowledge from Confluence, Box, Jira, Google Drive and more to deflect tickets and reduce repeat questions within the flow of work.
Obie is a paid software platform that is sold separately from Atlassian. Not an Obie customer yet? Visit https://obie.ai/atlassian/ to request a demo and more.
*Obie proudly supports Jira Server
More details
Join 7,000+ teams who have used Obie to accelerate support for IT, HR and client facing teams (sales and support).
- Reduce time to resolution
- Deflect tickets
- Enable self-serve support
- Automatically resolve common requests
How it works:
Connect Jira Service Desk - Bring your help desk into Slack and accelerate support. Enable ticket creation where issues happen, and keep everyone up to date by syncing ticket statuses and comments in a Slack thread.
Connect knowledge - leverage knowledge from Confluence, Box, Jira, Google Drive and more to deflect tickets and reduce repeat questions within the flow of work.
Obie is a paid software platform that is sold separately from Atlassian. Not an Obie customer yet? Visit https://obie.ai/atlassian/ to request a demo and more.
*Obie proudly supports Jira Server
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Cloud Pricing
Server Pricing
Data Center Pricing
Tasytt Inc. provides support for this app.
Tasytt Inc. provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-07-09
Summary
Minor version update
Details
Minor version update
Versions
Version 1.0.0 • Jira Server 8.0.0 - 8.9.1 • Released 2019-08-14
Summary
Server
Details
Obie now supports Jira Server and Jira Service Desk Server.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Obie - Create tickets from Slack.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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