by Help Desk Migrationfor Jira Cloud and Jira Server 7.0.0 - 8.2.5
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Help Desk Migration supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The easiest method to migrate data from Freshdesk to Jira Service Desk

    The easiest method to migrate data from Freshdesk to Jira Service Desk

    The easiest method to migrate data from Freshdesk to Jira Service Desk

    Connect Freshdesk and Jira Service Desk

    Select Objects and map necessary fields

    Start Free Demo Migration and then Full Migration

    Select Freshdesk from the drop-down menu and provide access credentials

    Select Jira Service Desk as your future platform and provide your access credentials

    Select objects you need to transfer and change fields mapping if you want to.

    Once the Demo is Completed, download the JSON file and import it to Jira Service Desk to check the result of the Demo Migration. If everything looks great, start the Full Data Migration.

    Connect Freshdesk and Jira Service Desk

    Select Objects and map necessary fields

    Start Free Demo Migration and then Full Migration

    Select Freshdesk from the drop-down menu and provide access credentials

    Select Jira Service Desk as your future platform and provide your access credentials

    Select objects you need to transfer and change fields mapping if you want to.

    Once the Demo is Completed, download the JSON file and import it to Jira Service Desk to check the result of the Demo Migration. If everything looks great, start the Full Data Migration.

    More details

    WHAT YOU MAY MIGRATE AUTOMATICALLY

    • Tickets
    • Contacts
    • Users
    • Attachments
    • Notes
    • Custom fields

    Also you can use Custom Migration Service in case you have specific migration requirements.

    PLATFORMS THAT ARE ALSO SUPPORTED FOR MIGRATION FROM

    • Zendesk
    • Intercom
    • Freshservice
    • Desk.com
    • Kayako
    • Parature
    • Samanage
    • LiveAgent
    • Zoho Desk
    • Help Scout
    • Groove
    • Helpshift
    • CSV-file

    OUR BENEFITS

    • Free Demo Migration
    • Custom fields migration
    • Preserving relations between objects
    • Easy to change fields mapping (if you want to)
    • Automated process

    More details

    WHAT YOU MAY MIGRATE AUTOMATICALLY

    • Tickets
    • Contacts
    • Users
    • Attachments
    • Notes
    • Custom fields

    Also you can use Custom Migration Service in case you have specific migration requirements.

    PLATFORMS THAT ARE ALSO SUPPORTED FOR MIGRATION FROM

    • Zendesk
    • Intercom
    • Freshservice
    • Desk.com
    • Kayako
    • Parature
    • Samanage
    • LiveAgent
    • Zoho Desk
    • Help Scout
    • Groove
    • Helpshift
    • CSV-file

    OUR BENEFITS

    • Free Demo Migration
    • Custom fields migration
    • Preserving relations between objects
    • Easy to change fields mapping (if you want to)
    • Automated process

    Reviews for cloud

    (2)
    Sign in to write a review
    by Mattias Sandstrom on 2019-09-13
    We used Help Desk Migration to migrate from Freshdesk to Jira Service Desk, I was in contact with Help Desk Migration Support several times and they are extremely helpful and made our migration very smooth. Saved us a lot of time and we were able to change system without loosing any data! Great product and a brilliant example of how customer support should be done!
    Was this review helpful?YesNo
    by Anh Kato on 2018-06-29
    Help Desk Migration is a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from FreshDesk to JIRA Service Desk. John was very helpful and responsive. He helped me through the entire process. It's worth every penny as it saved me lots of time. I would recommend this service!
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Help Desk Migration provides support for this app.

    Help Desk Migration provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-02-09

    Summary

    Freshdesk to Jira Service Desk Migration

    Versions

    Version 1.0.0 Jira Server 7.0.0 - 8.2.5 Released 2018-02-09

    Summary

    Freshdesk to Jira Service Desk Migration

    Installation

    • Connect Freshdesk and Jira Service Desk Select Freshdesk from the drop-down menu and provide access credentials Select Jira Service Desk as your future platform and provide your access credentials
    • Select objects you need to transfer and change fields mapping if you need to.
    • When you're done with the mapping you will start the Free Demo Migration to make sure you set up the migration properly. Full Data Migration is the last step of your data migration.
    • Connect Freshdesk and Jira Service Desk Select Freshdesk from the drop-down menu and provide access credentials Select Jira Service Desk as your future platform and provide your access credentials
    • Select objects you need to transfer and change fields mapping if you need to.
    • When you're done with the mapping you will start the Free Demo Migration to make sure you set up the migration properly. Full Data Migration is the last step of your data migration.

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