272
Customers have installed this app in at least 272 active instances.
    by RefinedTop Vendor
    Refined is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    Refined supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Jira Service Desk content built on your own customizable and useful sites

    Jira Service Desk content built on your own customizable and useful sites

    Jira Service Desk content built on your own customizable and useful sites

    Build custom support sites

    A user-friendly support service on your domain

    The right content for the right users

    Refined is a SaaS product running on refined.site. Using Refined, Jira Service Desk content can be integrated onto your own customizable sites and portals.

    Build up your customer facing sites and portals with a custom domain, a theme and layout of your choice, content from integrated Jira projects and any helpful content. No coding needed.

    Display helpful content tailored to the needs of customers accessing that site. Organize portals into categories and sites. Extend the search and use view permissions to help customers to find answers fast.

    More details

    Use the Refined site building tools to create multiple customer facing service sites connected to one Jira Service Desk. Then customize each site by adding a custom domain, themes, layouts, project content and quick links to helpful content.

    Customers access themed and branded team sites through your custom domain e.g., "support.yourcustomdomain.com". Agents continue to work in the standard Jira Service Desk agent view.

    Build your custom site using the following tools:

    Site builder

    • Service Desks organized into categories, categories organized into sites.
    • Site and category homes as landing pages

    Inbuilt theme editor

    Simple in-frame layout editor

    Content Modules

    • Navigation Content, Icon and Highlight
    • Search Highlight
    • Service Desks
    • My Requests
    • HTML Module

    Extended Search

    • Recommended links

    View Permissions

    • Restrict content sections to individual users or user group

    Known Limitations

    Feature Roadmap

    FAQs

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Refined is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-10-09

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Refined - Structure and Theme JSD Cloud.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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