Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks)

Refined has been a great addition to Jira Service Management. It provides excellent flexibility to customize the customer portal and create a more professional, user-friendly experience that aligns with the organization’s branding. The setup is straightforward, and the support team has been responsive and helpful whenever assistance was needed. Overall, a great solution for organizations looking to take their JSM portal to the next level.

We have a very positive experience with Refined. The product meets our needs well, and the support team has always been helpful, responsive, and quick to assist when we've had questions. Great product and great support!

Refined is a fantastic tool for organisations using the native Jira Customer Portal and looking to increase user engagement. Since implementation, we have seen a significant uplift in colleagues self-serving through the portal, and the ability to customise the experience to align with our branding makes it feel far more personal and accessible. There are a few features available in the native Jira portal that are not currently supported within Refined, which we would like to see implemented. However, the overall experience has been smooth and seamless, with a straightforward setup and positive adoption across the business.

Very helpful and handy addition for Confluence. Very easy to use, always being updated with improved offerings and feedback is always welcomed and well received. When needed, accessing support is very quick and easy, the support team are always responsive, helpful and provide support and resolutions very quickly.

The support team helped us tremendously in resolving our issue. They reproduced the problem and quickly found the solution. Thank you.