Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks)

We recently migrated from Confluence Data Center to Confluence Cloud and implemented Refined for our customer-facing documentation—and the experience has been great. Refined stands out for its intuitive design, ease of setup, and rich feature set, making it incredibly simple to create clean, professional, and user-friendly documentation portals. A special shoutout to the Refined product and support teams—their responsiveness and customer-first approach truly set them apart. They were always available to jump on calls, understand our challenges, and provide thoughtful, effective solutions. What impressed us most was their openness to feedback and their genuine effort to continuously enhance the user experience. Overall, Refined is a powerful and reliable solution, backed by a team that truly cares about its customers.

Gives you a pretty easy configurator and numerous ways to setup a good looking JSM portal/company hub. Top support also in terms of our Cloud migration which was easier as expected.

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  Refined

  Hi Christoph,

  Thanks for the kind words, we really appreciate it. Super glad to hear we were able to help you shape your JSM portal the way you wanted, and migrate with success!

  If you have more feedback or any questions, feel free to contact us.

  Kind regards,

  Team Refined

The product itself is really great. Lots of customization options and takes the existing JSM Portal really to the next level. This is 100% needed for any organization that wants to showcase a professional and engaging portal for their services. The service team is also really great. Always engaging and ready to help whenever they can!

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  Refined

  Hi Sam,

  Thank you for such a nice review! We’re really glad to hear Refined is helping to elevate your JSM portal and giving you the customization options you need. It’s also great to know our support team has been consistently helpful along the way.

  If you have further feedback or any questions, feel free to contact us.

  Kind regards,

  Team Refined

Great Support!

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  Refined

  Hi Boris,

  Thanks for the great rating! Happy to hear you've had good experiences with our support team.

  If you have any more feedback or questions, feel free to contact us.

  Kind regards,

  Team Refined

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  Refined

  Hi Ben,

  Thanks for the 4-star rating!

  In case you would like to leave more feedback or have questions, feel free to contact us.

  Kind regards,

  Team Refined