Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks)

by Refined

works with Jira Cloud

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appBuild guided, audience-aware service journeys that scale: custom branded JSM customer portals, service centers, help desks & more

watch Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks) video

Design branded help and support sites with JSM

Build themed JSM portals for ITSM, HR, external customer support, enterprise service management and more. Structure audience-aware journeys with full JSM portal customization—layouts, content, access, and visuals.

Anticipate needs with purposeful JSM portal design

Proactively reduce confusion and requests by tailoring support sites to different audiences with personalized support journeys, intuitive navigation, Confluence-integrated resources, and more.

Measure, refine, and secure your support strategy

Branded service operations are just the start. Unlock site analytics, AI Search, audit logs, IP Allowlisting, and more to understand user patterns, close knowledge gaps, and improve solution relevance and governance.

Supporting media

Editions

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

1 published site
1 public site
Refined domain
Standard support
1 Refined admin

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Unlimited published sites
Unlimited public sites
Custom domains
Priority support
Unlimited Refined admins

More details

Trusted by 5,000+ organisations to build branded help and support sites populated with JSM content — HR portals, internal IT help desks, external customer support portals, and more — in minutes, code-free.

Built-in Theme Editor: Infuse your branding into sites
Drag-and-drop Page Builder: Build portals with ease
Get started fast with templates
Control what specific user groups see on-site
Integrate Confluence knowledge solutions to search results and sites with Refined Sites for Confluence
Understand user search patterns and solution gaps with deep-dive analytics
Improve solution discoverability with AI Search
Govern site changes with audit logs
Set custom domains for sites
Secure access with IP Allowlisting
Organize JSM portals into pages accessible in a top nav menu
Delegate admin rights to licensed JSM users
EU data residency is available

AI search subject to limits.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks) integrates with your Atlassian app

Version information

Version 2.5.0•for Jira Cloud

Release date: Jan 28th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial