OVERALL RATINGS
INSTALLS
2,799
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appBuild fully customized, themed help desks and service centers with Jira Service Management (JSM) — no coding required
Create branded service desks, ITSM sites, & more
Apply your brand identity and transform JSM portals into themed help & support sites for ITSM, HR, external customer support, and more. Apply themes site-wide or per service desk, all without a single line of code.
Deliver better self-service support experiences
Upgrade the face of your ITSM operation with a website-like look and feel for help desks. Tailor promoted search results and the UI to prod users toward self-help pages from Confluence and cut down on requests.*
Custom support for every team, every customer
Make JSM approachable and appealing to your entire organization with easy-to-use, personalized support centers. Or service external customers in a branded, public portal. Give each site a custom domain.
Supporting media
More details
Watch a demo | Contact sales | Get started video | Migration guide | ITSM demo site | External support demo site | Refined.com
Use Refined to create branded help and support sites populated with JSM content. Build custom HR portals, IT help desks, external customer support portals, & more in minutes—code-free.
- Easily theme sites with your brand logo, colors, & more with a built-in Theme Editor.
- See your site come to life as you build with a drag-and-drop Page Builder.
- Get started fast with ready-to-go templates.
- Control what specific user groups see on-site.
- Add a custom URL (subject to your organization’s domain).
- Organize JSM portals into pages accessible in a top navigation menu.
- Delegate admin rights to licensed JSM users.
- Create any number of sites with custom URLs for internal or external users. All in one Refined instance.
- EU data residency is available at no charge.
*Add a Confluence knowledge base to search results and sites with Refined Sites for Confluence.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks) integrates with your Atlassian product
Version information
Version 1.1.29-AC•for Jira Cloud
Release date
Oct 23rd 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial