45
Customers have installed this app in at least 45 active instances.
    by RefinedWikiAtlassian Verified
    RefinedWiki is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    RefinedWiki supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Custom built sites for Jira Service Desk

    Custom built sites for Jira Service Desk

    Custom build your site

    Apply your theme

    Extend the self service

    Without needing to code, build a customer facing support site in minutes by applying a theme, content sections and content modules to TEAM_NAME.refined.site.

    Use the inbuilt ThemeEditor to easily design a site to match your company or team brand.

    Add view permissions, display important content on each site, and extend the self service to show hits for recommended links.

    More details

    RefinedSites provides the tools to build a themed and branded customer facing site for Jira Service Desk. The site runs on our service refined.site. This is the sister app to our increasingly popular server app, Refined Theme for Jira Service Desk.

    Customers access the themed and branded team site through TEAM_NAME.refined.site. Agents continue to work in the Jira Service Desk agent view: TEAM_NAME.atlassian.net.

    Build your custom site using the following tools:

    Inbuilt ThemeEditor

    Simple in-frame Editor

    Content Modules

    • Navigation Content, Icon and Highlight
    • Search Highlight
    • Service Desks
    • My Requests
    • HTML Module

    Extended Search

    • Recommended links

    View Permissions

    • Restrict content sections to individual users or user group

    Read more about RefinedSites on our website.

    Known Limitations

    Feature Roadmap

    FAQs

    Reviews for cloud

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    Reviews for server

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    Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    RefinedWiki is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-04-09

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Refined Sites for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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