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Refined Sites for JSM | Theme ITSM, HR, Help & Service Desks

for Jira Cloud
  • Supported
  • Jira Service Management

Build fully customized, themed help desks and service centers with Jira Service Management (JSM) — no coding required

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Create branded service desks, ITSM sites, & more

Apply your brand identity and transform JSM portals into themed help & support sites for ITSM, HR, external customer support, and more. Apply themes site-wide or per service desk, all without a single line of code.

Deliver better self-service support experiences

Upgrade the face of your ITSM operation with a website-like look and feel for help desks. Tailor promoted search results and the UI to prod users toward self-help pages from Confluence and cut down on requests.*

Custom support for every team, every customer

Make JSM approachable and appealing to your entire organization with easy-to-use, personalized support centers. Or service external customers in a branded, public portal. Give each site a custom domain.

More details

Watch a demo | Contact sales | Get started video | Migration guide | ITSM demo site | External support demo site |

Use Refined to create branded help and support sites populated with JSM content. Build custom HR portals, IT help desks, external customer support portals, & more in minutes—code-free.

  • Easily theme sites with your brand logo, colors, & more with a built-in Theme Editor.
  • See your site come to life as you build with a drag-and-drop Page Builder.
  • Get started fast with ready-to-go templates.
  • Control what specific user groups see on-site.
  • Add a custom URL (subject to your organization’s domain).
  • Organize JSM portals into pages accessible in a top navigation menu.
  • Delegate admin rights to licensed JSM users.
  • Create any number of sites with custom URLs for internal or external users. All in one Refined instance.
  • EU data residency is available at no charge.

*Add a Confluence knowledge base to search results and sites with Refined Sites for Confluence.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Refined Sites for JSM | Theme ITSM, HR, Help & Service Desks integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Delete data from the host application
  • Write data to the host application
  • Read data from the host application


Add service desks to your site and arrange them into a navigation hierarchy without having to write a single line of code.

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation