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Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks)

by RefinedPlatinum Marketplace Partner
works with Jira Cloud

OVERALL RATINGS

INSTALLS

2,887

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appBuild fully customized, themed help desks and service centers with Jira Service Management (JSM) — no coding required

watch Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks) video

Create branded service desks, ITSM sites, & more

Apply your brand identity and transform JSM portals into themed help & support sites for ITSM, HR, external customer support, and more. Apply themes site-wide or per service desk, all without a single line of code.

Deliver better self-service support experiences

Upgrade the face of your ITSM operation with a website-like look and feel for help desks. Tailor promoted search results and the UI to prod users toward self-help pages from Confluence and cut down on requests.*

Custom support for every team, every customer

Make JSM approachable and appealing to your entire organization with easy-to-use, personalized support centers. Or service external customers in a branded, public portal. Give each site a custom domain.

Supporting media

Editions
New

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

  • 1 published site

  • 1 public site

  • Refined domain

  • Standard support

  • 1 Refined admin

Advanced

Unlock the full range of app features

Everything from Standard, plus:

  • Unlimited published sites

  • Unlimited public sites

  • Custom domains

  • Priority support

  • Unlimited Refined admins

More details

Watch a demo | Contact sales | Get started video | Migration guide | ITSM demo site | External support demo site | Refined.com

Use Refined to create branded help and support sites populated with JSM content. Build custom HR portals, IT help desks, external customer support portals, & more in minutes—code-free.

  • Theme sites with your logo, colors, & more with a built-in Theme Editor.
  • See your site come to life as you build with a drag-and-drop Page Builder.
  • Get started fast with templates.
  • Control what specific user groups see on-site.
  • Add a custom URL (subject to your organization’s domain).
  • Organize JSM portals into pages accessible in a top navigation menu.
  • Delegate admin rights to licensed JSM users.
  • EU data residency is available at no charge.

*Add a Confluence knowledge base to search results and sites with Refined Sites for Confluence.

Advanced edition in beta. Full release coming early June 2025.

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

New

Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Integration permissions

Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks) integrates with your Atlassian product

Version information

Version 1.1.31-AC•for Jira Cloud

Release date
Jan 30th 2025
Summary
Minor version update
Details

Minor version update

Payment model
Paid via Atlassian
License type
Commercial

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