
Your branded sites populated with Jira and Jira Service Management content
Your branded sites populated with Jira and Jira Service Management content
Create customer facing sites with a custom domain, theme and engaging layout. Build support and issue tracking sites with Service Desk and Jira project content as well links and helpful content. No coding needed.
Organize service desks and Jira projects into sites and page homes. Access Jira and JSM content from a top navigation menu and access sites via your own custom url. Tailor each site and page home to your users.
Refined is a SaaS product running on refined.site. Using Refined, your sites can be populated with select content from Jira Service Management and Jira as well as Confluence if you have Refined for Confluence.
More details
Get started video | Migration guide | FAQs | Demo site
Use Refined to create your branded sites populated with Jira and Jira Service Management content. Customize each site by adding a custom domain, themes, layouts, Jira project and/or service desk content and quick links to helpful content.
- Easily theme each site with the inbuilt theme editor. Add content to each page with the inbuilt layout editor. No coding needed.
- Organize your Jira Service Management and Jira projects into page homes that sit in a top navigation menu.
- If you also have Refined for Confluence Cloud you can add Confluence content to search results and page homes, directly accessible from the top navigation menu.
- Build up your pages with useful content using the simple layout editor.
- Add a custom domain to each site (subject to the domain your organisation owns).
- Create as many sites as you wish. E.g., A project collaboration site, an HR site, an onboarding site, a Service site, all in one Refined instance.
Reviews for cloud
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Hi Rebecca,
Thanks for your honest feedback. Last week we were a target of a DDoS attack. It took us some time to figure out what's going on and to apply extra measures to strengthen our infrastructure.
We apologize the inconvenience and can understand your frustration. We are improving our incident management processes continuously and we want to be transparent to our customers. Our uptime is visible on our status page, status.refined.com. You can also subscribe to get updates on future incidents.
Best regards, Team Refined


Hi Maksym,
Thanks for taking time to leave us a review, and for the feedback regarding our app!
We are always interested to hear about ideas and suggestions from our customers on how we can improve our app and put out a better product, you are very welcome to reach out to us via our support portal over at support.refined.com and we'll see what we can do!
Best regards, Raj Sehmi


Hi Evan,
Thanks for your candid review!
It’s always great to hear feedback regarding the product, both about things that you like, and those that could be improved, so do keep this coming. You’re welcome to reach out at any time via our helpcenter at support.refined.com if you come by any more suggestions/feature requests for us, and we’ll see what we can do!
Best regards, Raj Sehmi

Thank you for your kind words, Marius!
/ Team Refined

Hi Lex,
Thanks for your kind words regarding our app, and for the candid review.
As communicated on the support ticket you raised with us regarding this adblocker issue, this is a bug that we are currently facing, for which our dev team is currently in the process of fixing - we’ll be sure to send over communication regarding this fix once we have more to share on this.
If you have any more questions for us meanwhile, you are welcome to get in touch via our helpcenter over at support.refined.com.
Best regards, Raj Sehmi (Refined)
EDIT - We've been in touch with Adblocker about this, and this issue has now been fixed.
Reviews for server
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(9)Sign in to write a reviewCloud Pricing
Server Pricing
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Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Refined provides support for this app.
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Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-02-22
Summary
Minor version update
Details
Minor version updateInstallation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Refined for Jira Cloud.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.