Zendesk to Jira AI-ready migration
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appJira Service Management AI/Rovo-ready migration from Zendesk — automated, secure data transfer with Zero Downtime
Migrate from Zendesk to Jira with no downtime
Simply migrate from Zendesk to Jira with Help Desk Migration - an automated, no-code process for fast and reliable data transfer. SOC 2 Type II & III compliance ensures data integrity and audit-ready support operations.
Control how your data is moved with auto-mapping
Move default and custom fields securely from Zendesk to Jira Service Management. Select and map all data fields to ensure seamless connections. Take control of the data structure and review migration results right away.
Free Demo Migration: see the results first
Run a Free Demo for Zendesk to Jira Service Management migration and preview your data transfer in action. Connect your accounts, map fields, and validate record accuracy before launching the Full migration.
More details
Take the stress out of data migration—automatically move Zendesk data to Jira Service Management in no time.
🏆 Trusted by 50,000+ Companies like Lenovo, Arkansas Technical University, Automattic
WHAT RECORDS CAN MIGRATE
- 🎫 Tickets with 📎 Attachments
- 💬 Public and 📝 Private Notes
- 👤 Contacts
- 🏢 Organizations
- 🧑💼 Agents
- 🧩 Custom Fields
- 🏷️Tags
- 📚 Contents with 📂 Folders and 🗂️ Categories
MIGRATION SERVICES
Count on us for Zendesk to Jira migration.
- Migrate newest records first
- Select records for a demo migration
- Transfer call recordings linked to tickets
- Skip attachments
- Inline images into attachments
- Add a custom tag to migrated tickets
- Include only associated entities
- Extend data retention period
WHAT ABOUT SECURITY
Security portfolio includes fresh updates:
- 🛡️ SOC 2 Type II, Type III
- 🛡️ Earning an 'A' grade in the latest penetration testing
- 🛡️ CASA Tier 2 requirements
- 🛡️ Google verified our migration app
- 📖Help Desk Migration Customers
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Jira Cloud, Jira Cloud 7.0.0 - 8.5.14
- Release date
- Jan 17th 2018
- Summary
- Zendesk to Jira Service Management Migration | Import
- Details
Advanced data filtering options
For Zendesk migrations, filtering by groups and brands is supported to help structure data transfer. Additionally, subject-based filtering is used to exclude automated tickets with subjects such as ‘Notification from’ or ‘Automated notification,' ensuring that only relevant conversations are migrated.
Include only associated entities
Now supported for Zendesk to Jira migration, this option allows you to migrate tickets along with all linked data, comments, attachments, and audit logs, while excluding unlinked or orphaned records. Ideal for cleaner, more reliable migrations, especially for high-volume or long-lived tickets.
Extend the data retention period
Need more time to access your Zendesk to Jira migration data? This option lets you extend the retention period before your migration is archived.
- Payment model
- Paid via Vendor
- License type
- Commercial