5
233
Customers have installed this app in at least 233 active instances.
233
Customers have installed this app in at least 233 active instances.

    Desktop Central - Endpoint Solution

    by ManageEnginefor Jira Cloud and Jira Server 7.2.0 - 8.16.1
    Supported
    ManageEngine supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    ManageEngine supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    SUPPORTS MOBILE
    This app is optimized for mobile experience.
    Get it nowFree app

    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Perceive audit-ready real-time IT asset details.

    Resolve issues faster with auto-asset-linking

    Automate Patching Windows, Mac, Linux & 3rd party

    With Inventory management, manage software licenses with ease, perform software metering, prohibit a software from your network, automate your entire reporting process and make auditing effortless.

    Automate asset-linking to the requestor's issue; distribute apps, initiate Remote Control, implement power saving schemes, troubleshoot using System Manager tools and much more right from the Issues window in Jira!

    Stay 100% vigilant against vulnerabilities, data breaches and cyber attacks by completely automating your enterprise's Windows, Mac, Linux and third party patch management tasks

    Perceive audit-ready real-time IT asset details.

    Start Troubleshooting in no time

    Automate Patching Windows, Mac, Linux & 3rd party

    With Inventory management, manage software licenses with ease, perform software metering, prohibit a software from your network, automate your entire reporting process and make auditing effortless.

    Jira technicians can resolve the help desk issues instantly from Jira's console. Perform all endpoint management tasks using advanced tools, like file folder operations, remote control, software deployment, and more

    Stay 100% vigilant against vulnerabilities, data breaches and cyber attacks by completely automating your enterprise's Windows, Mac, Linux and third party patch management tasks

    More details

  • Jira technicians can discover,sync and manage their assets in a single unified platform hassle-free.
  • Link the requester's asset to the corresponding issue automatically.
  • Resolve Jira issues using Desktop Central features such as remote troubleshooting, software deployment, file folder operations and more.
  • Automate patching Windows, Linux, Mac and third-party apps. Test and approve patches automatically, decline patches, customize deployment with granular control.
  • Silently install/uninstall software with pre and post-deployment activities to tailor your need.
  • Image and deploy OS to your computers effortlessly.
  • Simplify every aspect of your desktop management routine with our pre-defined configurations like configuring an IP printer, browsers, firewall, security policies and more.
  • Inventory management with real-time IT asset data tracking of software and hardware assets which are added/removed from the network.
  • Learn how to integrate here

    • More details

  • Access Desktop Central within Jira, gain complete control over your issue tracking.
  • Resolve Jira issues using Desktop Central features such as remote troubleshooting, software deployment, file folder operations and more.
  • Automate patching Windows, Linux, Mac and third-party apps. Test and approve patches automatically, decline patches, customize deployment with granular control.
  • Silently install/uninstall software with pre and post-deployment activities to tailor your need.
  • Image and deploy OS to your computers effortlessly with OS deployer.
  • Simplify every aspect of your desktop management routine with our pre-defined configurations like configuring an IP printer, browsers, firewall, security policies and more.
  • Inventory management with real-time IT asset data tracking of software and hardware assets which are added/removed from the network. Prohibit software, block applications on the network computers.
  • Out-of-box scheduled reports which are audit ready.
  • Learn how to integrate here

    • Reviews for cloud

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    Reviews for server

    (5)
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    by Twan van Balen on 2020-12-02
    @ManageEngine Do you have an estimate when you have the integration for Jira Service Desk Cloud ready ?
    Was this review helpful?YesNo
    ManageEngine

    Hi Twan,

    Thanks for your request and patience. And we are happy to inform you that ManageEngine Desktopcentral App for Atlassian now supports Jira Service Desk Cloud.

    We request you kindly install the cloud App and explore the integration benefits and let us know if there's anything else that you'd want us to add to our roadmap.

    by Jan Werner on 2020-04-30
    This plugin is not really useful as it is. It would make sense if (at least) the computer name were a regular Jira custom field that would be filled by the user during issue creation in Jira Service Desk. As it is, the admin has to know (or look up) the computer name and manually associate the issue with the computer.
    Was this review helpful?YesNo
    ManageEngine

    Hi Jan,

    Thank you for letting us know! We understand that association of the computer and the issue is rudimentary by nature, and that's something our development team is working on. As for our roadmap, requests from our users have always foregrounded. That said, we're also working on integrating with Jira Cloud wherein this association will be done seamlessly.

    In addition, this integration lays the platform for a plethora of other endpoint management functionalities that can be carried out right from the issue window. We have multiple IT administrators who are assertive about the benefits that one gets to reap from this integration. Let us know if there's anything else that you'd want us to add to our roadmap.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    ManageEngine provides support for this app.

    ManageEngine provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2021-01-14

    Summary

    Jira ServiceDesk Cloud Support

    Details

    Now, Desktop Central App can be installed in Jira ServiceDesk Cloud

    Versions

    Version 1.0.9 • Jira Server 7.2.0 - 8.16.1 • Released 2021-03-22

    Summary

    Minor Version Update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Desktop Central - Endpoint Solution via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Desktop Central - Endpoint Solution versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Desktop Central - Endpoint Solution.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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