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Customers have installed this app in at least 144 active instances.
    by ManageEnginefor Jira Server 7.2.0 - 8.14.0
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    Jira Service Management
    This app is compatible with Jira Service Management.
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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
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    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Resolve Jira issues at lightning speed with Remote control, Software deployment, Patch management, Asset management, and more

    Perceive audit-ready real-time IT asset details.

    Start Troubleshooting in no time

    Automate Patching Windows, Mac, Linux & 3rd party

    With Inventory management, manage software licenses with ease, perform software metering, prohibit a software from your network, automate your entire reporting process and make auditing effortless.

    Jira technicians can resolve the help desk issues instantly from Jira's console. Perform all endpoint management tasks using advanced tools, like file folder operations, remote control, software deployment, and more

    Stay 100% vigilant against vulnerabilities, data breaches and cyber attacks by completely automating your enterprise's Windows, Mac, Linux and third party patch management tasks

    More details

  • Access Desktop Central within Jira, gain complete control over your issue tracking.
  • Resolve Jira issues using Desktop Central features such as remote troubleshooting, software deployment, file folder operations and more.
  • Automate patching Windows, Linux, Mac and third-party apps. Test and approve patches automatically, decline patches, customize deployment with granular control.
  • Silently install/uninstall software with pre and post-deployment activities to tailor your need.
  • Image and deploy OS to your computers effortlessly with OS deployer.
  • Simplify every aspect of your desktop management routine with our pre-defined configurations like configuring an IP printer, browsers, firewall, security policies and more.
  • Inventory management with real-time IT asset data tracking of software and hardware assets which are added/removed from the network. Prohibit software, block applications on the network computers.
  • Out-of-box scheduled reports which are audit ready.
  • Learn how to integrate here
  • Reviews for cloud

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    Reviews for server

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    by Jan Werner on 2020-04-30
    This plugin is not really useful as it is. It would make sense if (at least) the computer name were a regular Jira custom field that would be filled by the user during issue creation in Jira Service Desk. As it is, the admin has to know (or look up) the computer name and manually associate the issue with the computer.
    Was this review helpful?YesNo
    ManageEngine

    Hi Jan,

    Thank you for letting us know! We understand that association of the computer and the issue is rudimentary by nature, and that's something our development team is working on. As for our roadmap, requests from our users have always foregrounded. That said, we're also working on integrating with Jira Cloud wherein this association will be done seamlessly.

    In addition, this integration lays the platform for a plethora of other endpoint management functionalities that can be carried out right from the issue window. We have multiple IT administrators who are assertive about the benefits that one gets to reap from this integration. Let us know if there's anything else that you'd want us to add to our roadmap.

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    Cloud Pricing

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    Versions

    Version 1.0.8 Jira Server 7.2.0 - 8.14.0 Released 2020-11-05

    Summary

    Minor Version Update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Desktop Central - Endpoint Solution via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Desktop Central - Endpoint Solution versions compatible with your instance, you can look through our version history page.

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