7
Customers have installed this app in at least 7 active instances.
    by Liquitimfor Jira Server 7.0.0 - 8.1.3
    Supported
    Liquitim supports this app.

    Get support

    Create customer service portal and serve all customer requests in Jira as regular Jira issues

    Create customer service portal and serve all customer requests in Jira as regular Jira issues

    Create customer service portal and serve all customer requests in Jira as regular Jira issues

    Customer Portal

    Customisable request forms

    User friendly request forms

    Customer can create requests in the user friendly portal. No need to develop custom made web application

    Every request form can be customised using fields available in Jira issue form. Field name and description can be overriden to fit well in business needs

    Request forms are configured in Jira. No need web development. Many type of fields to choose from. Every field can be marked as mandatory

    More details

    Customer Care add-on introduce new simple way to handle all customers request in one place, intuitive, feature-rich user-friendly portal “out of the box”

    Click "Try it free" button to check all features in action.

    Customer Care for Jira can be use to:

    • Gather customer feedback
    • Collect and manage reported bugs

    Major features:

    • Customer portal "outside" Jira
    • Whole conversation between customer in one place under customer account
    • Unlimited number of customer accounts
    • Easly integration with company website
    • No need to add Jira access for customers
    • Handling different types of customer requests in separate Jira projects
    • Customisable request forms based on Jira issue field scheme
    • SLA tracking for support team response
    • Separate tab on the Jira issue screen for customer - support team conversation
    • Ability to add attachments by customer
    • Link standard jira issue to divite complex bug into smaller parts

    More details, click HERE . Twitter

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$9850 users$195100 users$395250 users$590500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Liquitim provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.3.2 Jira Server 7.0.0 - 8.1.3 Released 2019-04-16

    Summary

    Compatibility release

    Details

    • Bugfixes
    • Add compatibility with Jira 8

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Customer Care for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Customer Care for Jira. You're prompted to log into MyAtlassian. Customer Care for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Customer Care for Jira versions compatible with your instance, you can look through our version history page.

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