Subtask & Work Item Templates for Jira by Aneto

• 

  Aneto Software

  Hi Paul — thank you for the 1-star rating on Work Item Templates. If anything's stuck or you need a hand, feel free to email jordan@aneto.io. Jordan Hale / Aneto

This app started off great and the support was there when needed. That was about it. Subtasks now auto-create any time you update the parent ticket. I have it set to auto-create from creation and then I altered the conditions to auto-create at a transition and it is still auto-creating multiples. I also had a template stop creating altogether and had to create a new template (huge waste of time). I am now getting Errors about permissions and the permissions are accurate. I have messaged and emailed support several times and they never respond. Looking for an alternative options at this point. Update - Developer responded to me as soon as I posted this review. He provided support for 2 days and then stopped responding all together. Some of my templates were hid for testing purposes so that I can't see them. Well I have asked SEVERAL TIMES to have them added back and he has not responded AT ALL. This is unacceptable for a product that you are paying a monthly fee for. I am very disappointed because it is a really great concept, but the support is not there.

• 

  Aneto Software

  Hi Ashley, There are two main problems with your setup: 1. You are putting rules in place on your jira such as mandatory fields (description) that block our add-on's ability to create issues. Any other addon would have the same situation. 2. You are creating Multiple templates each using the same project and issue type and as a result you are getting multiple issue creations and weird logic conditions. We have spent countless hours on your case, even got your templates to a point where they were working again after removing your jira mandatory fields and cleaning up your templates. Now you go and burn us on the market place, dispite all the hard work we have done for your account.We are sorry, but we are much better off attending to clients that respect our time and efforts and that are not constantly screwing up their setup and then bad mouthing us on the marketplace, it almost seems as if you are boycotting us.

• 

  Aneto Software

  Hi Michael — thank you for the 4-star rating on Work Item Templates. If anything's stuck or you need a hand, feel free to email jordan@aneto.io. Jordan Hale / Aneto

The app is buggy, and what was initially very responsive support disappeared. A critical issue was raised with a supporting video and detailed steps (sub tasks would get created twice on initial transition, and then on each issue update, in spite of conditions being set to only occur on initial transition), and acknowledged with a message saying that they will get back to us in 10 minutes after checking the database and logs. We received no feedback for close to 10 days in spite on multiple follow ups. Trialing this add-on has been a complete waste of our time unfortunately, and we are sourcing an alternative option now that actually works.

• 

  Aneto Software

  Hi Charly, You deserved a reply in those 10 minutes, not silence. Promising a log check and then disappearing for days is on us — that's not how we work now. The double-create on transition (and again on update, even with a first-transition-only condition) was a real bug. If Work Item Templates is still in play, or you want us to look at the old case, email jordan@aneto.io and we'll pick it up properly. Jordan Hale Aneto

The app is easy to use and very useful. I recommend it!

• 

  Aneto Software

  Hi MariCarmen — thanks for the recommendation! Glad Work Item Templates feels easy to use and useful for you. Jordan Hale / Aneto