- Jira Service Management
Introducing collaboration on issue comment level
Just select particular user as assign for the comment where the question is raised. The list of available users is the same as for the parent issue assignee field.
Assigned user could communicate on the question in a way like reply on initial comment or make some changes on issue Description. As soon as question is answered the assigned user mark the initial comment as Resolved.
Search Unresolved Comments
JQL function "unresolvedCommentAssignee" helps to find out unresolved comments assigned to pointed users or group. Filter based on the function could be used in standard gadgets on dashboard for easy monitoring.
When you need to ask&track a simple question in comments for particular user but sub-tasks functionality is too much there is a solution with "Assignable Comments" add-on.
Solution is designed in KISS approach and provides a simple and user-friendly mechanisms to:
- assign some comment to particular user
- expect that user to monitor such assignments via simple JQL filter
- resolve assignment in terms of answering the questions in comments
- notify collaborators vis standard JIRA mechanisms of e-mail and Webhook
Solution is also compatible with well-known "Threaded Comments for Jira" add-on.
Privacy and security
Search any assigned comments using JQL function "commentAssignee" with given user or group could help to find some related content through the history even if some comments have already been resolved.