141
Customers have installed this app in at least 141 active instances.
    by Device42for Jira Cloud
    Supported
    Device42 supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Connect a Device42 CMDB to Jira Service Desk. Discovery, Visualizations, Automation, Integrations, RESTful APIs, Webhooks and more

    Connect a Device42 CMDB to Jira Service Desk. Discovery, Visualizations, Automation, Integrations, RESTful APIs, Webhooks and more

    Connect a Device42 CMDB to Jira Service Desk. Discovery, Visualizations, Automation, Integrations, RESTful APIs, Webhooks and more

    Feature packed integration with Jira Service Desk

    Create New Jira Service Desk tickets from Device42

    View Device42 CI details from Jira Tickets

    Linking tickets to the assets they concern just makes sense - and with Device42 + Jira, you can do just that … and so much more.

    Quickly browse to a CI in Device42, and create or attach Jira Service Desk tickets.

    See attached Jira Service Desk Cloud issues from Device42 CIs, and create new ones with click from the Device42 UI.

    New tickets are linked and immediately viewable in Jira Service Desk.

    Once the Device42 CMDB Add-on is installed, users can see details from Device42 for that CI in Jira Service Desk.

    Click the device name hyperlink to immediately view full CI details in Device42.

    More details

    Requires a running Device42 v15.11.01+ virtual appliance (or newer)! Update @ https://device42.com/update/, or download a free trial @ device42.com/download/.

    Bring the benefits of an Enterprise CMDB to Jira Service Desk! Integrate your existing Device42 CMDB instance with Jira Service Desk for top-notch Asset Management and enjoy a wealth of other features that improve your ITSM:

    • Business leaders can report on customers, inventories, finances, change management, and more.
    • IT teams can track assets like servers, computers, phones, accessories, and related tickets etc. with synced CIs
    • Enjoy the ultimate maintenance planning toolkit with Affinity Groups & Cloud Recommendation Engine
    • Write your own DOQL queries or modify the included "saved" queries to control exactly what Asset (CI) data you want synced to Jira Service Desk

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Device42 provides support for this app.

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    Versions

    Jira Cloud Released 2019-08-15

    Summary

    Improvements and minor fixes

    Details

    This release should be used with Device42 v16.01.00+! Changes are as follows:

    • Improves linking of Jira Cloud to Device42.
    • Fixes display issues

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Device42 CMDB for Jira Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.