Out Of Office issue & calendar automation for team workflow

for Jira Cloud
538 installs
CLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Versions

Jira Cloud

Released: Feb 19th 2024

Summary

Triage from the issue view & see agent availability in the JSM portal 👩🏽‍💻💬

Details

  • The new issue context migrates the deprecated custom glance, showing whether an assignee has an active or upcoming absence. Additionally, it allows to triage issues by displaying alternative team members.
  • Lastly, this version displays the agent status on the portal view of customer requests. This setting is optional and can be set per JSM project.

Read more:

https://wiki.resolution.de/doc/out-of-office/user-guide/assigning-from-the-issue-context

https://wiki.resolution.de/doc/out-of-office/user-guide/displaying-agent-availability-in-the-jsm-portal

Resources

  • There are no additional resources.