109
Customers have installed this app in at least 109 active instances.
109
Customers have installed this app in at least 109 active instances.
    by PagerDutyfor Jira Server 7.2.0 - 7.9.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    PagerDuty supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    PagerDuty supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Get it nowFree app

    Extend PagerDuty into Jira Server and vice versa

    Extend PagerDuty into Jira Server and vice versa

    Extend PagerDuty into Jira Server and vice versa

    Create JIRA issues from within PagerDuty

    View PagerDuty incident details from within JIRA

    Create a PagerDuty Incident from a JIRA issue

    With the PagerDuty JIRA Add-on you can quickly create a JIRA issue directly from PagerDuty. The incident and JIRA issue will be linked together to make it easy to move back and forth between applications.

    If you create a JIRA issue from PagerDuty or if you create a PagerDuty incident from within JIRA the PagerDuty incident details will be visible from the related JIRA issue.

    Do you need to quickly raise a PagerDuty incident related to an existing JIRA issue? With the PagerDuty add-on installed, this can be done with the click of a button from a JIRA issue.

    Create JIRA issues from within PagerDuty

    View PagerDuty incident details from within JIRA

    Create a PagerDuty Incident from a JIRA issue

    With the PagerDuty JIRA Add-on you can quickly create a JIRA issue directly from PagerDuty. The incident and JIRA issue will be linked together to make it easy to move back and forth between applications.

    If you create a JIRA issue from PagerDuty or if you create a PagerDuty incident from within JIRA the PagerDuty incident details will be visible from the related JIRA issue.

    Do you need to quickly raise a PagerDuty incident related to an existing JIRA issue? With the PagerDuty add-on installed, this can be done with the click of a button from a JIRA issue.

    More details

    Get started with the PagerDuty Jira Server Integration Guide

    More details

    Get started with the PagerDuty Jira Server Integration Guide

    Reviews for cloud

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    Reviews for server

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    by Pavel Boev on 2018-06-13
    The add-on is OK, but the functionality it offers is very basic. It can create issues out of PagerDuty incidents, but it always tries to set the priority to Medium. This could be incompatible with Jira 7.6.x and above where you have Priority schemes and you can have different sets of priorities in different projects. I am also missing the ability to map priorities in PagerDuty to corresponding values in Jira - for example Jira allows longer names for Priority than PagerDuty. In general we need to have the ability to map fields from one system to the other at creation time. It will be good to also send attachments or images, that are in the PagerDuty incident to Jira. A little improvement in the documentation, explaining that the plug-in creates a new user in Jira and you need to add this user to projects would've saved me some of the hassle with initial configuration. Last, but not least, I noticed that if PagerDuty is not accessible from Jira (due to firewall for example), displaying of issues is slowed down (probably because the add-on tries and tries to load the PagerDuty content). That could be considered a bug, as add-ons should not deteriorate the performance of Jira regardless if they are configured properly or not. For the amount of advertising of this add-on and the presentations at Atlassian Summit 2017 in Barcelona, I was expecting a lot more.
    Was this review helpful?YesNo
    PagerDuty

    Hi Pavel - thank you for the detailed feedback on our JIRA Server extension. Many of these frustrations will be addressed in an updated version of the extension that we are actively working on. We'll also look into the performance concern you raised when PagerDuty is not accessible from JIRA Server.

    If you'd like to discuss in more detail, feel free to reach out to support@pagerduty.com

    Reviews for Data Center

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    Pricing

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    Vendor support resources

    Documentation

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    Community

    Community discussions connect you to the vendor and other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    Versions

    Version 2.7.5.2 Jira Server 7.2.0 - 7.9.2 Released 2018-06-18

    Summary

    This add-on provides full integration between PagerDuty and Jira Server

    Details

    This version fixes an issue where the add-on did not automatically trigger the creation of PagerDuty incidents based on JQL which included JIRA priority

    Versions

    Version 2.7.5.2 Jira Data Center 7.2.0 - 7.9.2 Released 2018-06-18

    Summary

    This add-on provides full integration between PagerDuty and Jira Server

    Details

    This version fixes an issue where the add-on did not automatically trigger the creation of PagerDuty incidents based on JQL which included JIRA priority

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate PagerDuty Jira Server Extension via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older PagerDuty Jira Server Extension versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate PagerDuty Jira Server Extension via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older PagerDuty Jira Server Extension versions compatible with your instance, you can look through our version history page.

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