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    by PagerDutyfor Jira Server 7.2.0 - 7.13.0
    Jira Service Desk
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    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
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    Extend PagerDuty into Jira Server with Bidirectional Sync

    Extend PagerDuty into Jira Server with Bidirectional Sync

    Extend PagerDuty into Jira Server with Bidirectional Sync

    Flexible, Rapid Time to Value

    Event Intelligence for Digital Signals

    Bidirectional Sync with PagerDuty

    Fast and simple set-up and sync, streamlining the Atlassian experience for users. Easily map Priorities and Custom Fields. Flexible interface adapts to how and where your teams want to work.

    PagerDuty’s has more than 300 monitoring, collaboration, security integrations. Event Intelligence enables users to cut through the noise to drive innovation and productivity while keeping everything in sync with Jira.

    Work how and where you want with bidirectional sync between Jira and PagerDuty, including Priority and Notes. Engage on-calls directly, from within Jira. Automatically or manually sync incidents from PagerDuty into Jira.

    More details

    Rapid time to value with simple setup and sync, allowing Jira Server users to leverage PagerDuty’s over 300 integrations and Event Intelligence functionality. Fully bidirectional sync lets teams work where they want to work. Learn more at PagerDuty.com

    Get started with the PagerDuty Jira Server Integration Guide

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    Reviews for server

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    by David Yu on 2018-10-31
    I think this new version (v3) has addressed some of the concerns noted in the earlier reviews. I couldn't for example hang the UI if api.pagerduty.com is not reachable. And it has a Priority Mapping. But if you have hundreds of services, configuring this could take a long time. You have to add a mapping per project, and define rules inside PagerDuty itself. Wish List: 1. Maybe half our Jira projects have a PagerDuty team. But the plugin prompts the user to configure it in every ticket that doesn't use pagerduty, or if it's set to an issuetype not matching the configuration. It should just not show anything if there's nothing configured. 2. We have some teams that want to simply assign to the person on-call (and auto-assign) but not necessarily page. It would be useful if Jira was aware who on-call was. 3. There doesn't seem to be a way to associate an existing Incident to a ticket which would be useful. I like that the plugin doesn't require any Admin level privileges--you simply add the PagerDuty user to projects.
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    by Pavel Boev on 2018-06-13
    The add-on is OK, but the functionality it offers is very basic. It can create issues out of PagerDuty incidents, but it always tries to set the priority to Medium. This could be incompatible with Jira 7.6.x and above where you have Priority schemes and you can have different sets of priorities in different projects. I am also missing the ability to map priorities in PagerDuty to corresponding values in Jira - for example Jira allows longer names for Priority than PagerDuty. In general we need to have the ability to map fields from one system to the other at creation time. It will be good to also send attachments or images, that are in the PagerDuty incident to Jira. A little improvement in the documentation, explaining that the plug-in creates a new user in Jira and you need to add this user to projects would've saved me some of the hassle with initial configuration. Last, but not least, I noticed that if PagerDuty is not accessible from Jira (due to firewall for example), displaying of issues is slowed down (probably because the add-on tries and tries to load the PagerDuty content). That could be considered a bug, as add-ons should not deteriorate the performance of Jira regardless if they are configured properly or not. For the amount of advertising of this add-on and the presentations at Atlassian Summit 2017 in Barcelona, I was expecting a lot more.
    3 out of 3 found this review helpful
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    Hi Pavel - thank you for the detailed feedback on our JIRA Server extension. Many of these frustrations will be addressed in an updated version of the extension that we are actively working on. We'll also look into the performance concern you raised when PagerDuty is not accessible from JIRA Server.

    If you'd like to discuss in more detail, feel free to reach out to support@pagerduty.com

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    Version Jira Server 7.2.0 - 7.13.0 Released 2018-11-09


    Field mapping & notes sync improvements


    • Pick which PagerDuty account is used for note sync from Jira to PagerDuty
    • Ability for PagerDuty to populate single-select, multi-select, label and user fields in Jira (when building a field mapping)
    • Field & Priority mapping now respects project-specific configuration schemes, if used
    • Other bug fixes

    Note: if you run into problems with PagerDuty not being able to populate certain custom fields successfully, delete the mapping and re-create it.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate PagerDuty for Jira Server via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older PagerDuty for Jira Server versions compatible with your instance, you can look through our version history page.

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