Feature Bundle – Self-Service Extension for JSM
Additional time may be available from the app vendor.
About Data Center trials
OVERALL RATINGS
INSTALLS
795
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appImprove your JSM customer portal’s IT support self-service capabilities, with better end-user experiences and service delivery
Contextual Request Type Management
Exercise granular control over portal visibility and request availability. Define access based on user groups, roles, or JQL, and schedule request types to align perfectly with your operational requirements.
Make Incident and Request Progress Visible
Let customers view their ticket progress. End “Where’s my ticket?”-type questions with a clear timeline of each ticket’s journey that details workflow status. Keeping end-users informed and improving their experience.
Empower customers with More Self-Service Actions
Make hidden JSM data visible to end-users and allow custom actions. For example, end-users can transition requests, escalate tickets, or make changes – reducing agent workload and delivering a better end-user experience.
Supporting media
More details
BOOK A DEMO | SOLUTION PARTNERS
Feature Bundle empowers teams to deliver a superior portal experience while significantly reducing agent workload. Enhance transparency and give users the autonomy they need with a powerful set of features:
- Customer Autonomy: Offload agents by allowing customers to edit their own requests and perform actions directly on the portal.
- Contextual Visibility: Use JQL, roles, or groups to manage the visibility of request types and portals, ensuring users see only what’s relevant.
- Data Transparency: Share key information like assignees, resolution dates, and subtasks. Keep everyone informed with intuitive workflow progress tracking.
- Smart Communication: Use dynamic announcement banners to guide users and share critical updates instantly.
- Operational Efficiency: Simplify administration with request type export/import and enable collaborators to log work on requests.
Transform your service delivery and keep your customers satisfied with every interaction.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 5.4.0-j11•for Jira Data Center 11.0.0 - 11.3.9
- Release date
- Apr 2nd 2026
- Summary
- Improvement release
- Details
Jira 11 support has been added.
- Payment model
- Paid via Atlassian
- License type
- Commercial