Feature Bundle – Self-Service Extension for JSM
OVERALL RATINGS
INSTALLS
830
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appImprove your JSM customer portal’s IT support self-service capabilities, with better end-user experiences and service delivery
Show Critical Information on a Portal Banner
Keep end-users aware of service issues and other important information via your JSM portal. Let them know your IT service desk is already handling a business-affecting issue, or if IT support responsiveness is affected.
Make Incident and Request Progress Visible
Let customers view their ticket progress. End “Where’s my ticket?”-type questions with a clear timeline of each ticket’s journey that details workflow status. Keeping end-users informed and improving their experience.
Empower customers with More Self-Service Actions
Make hidden JSM data visible to end-users and allow custom actions. For example, end-users can transition requests, escalate tickets, or make changes – reducing agent workload and delivering a better end-user experience.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Customer Actions
Additional Values
Ticket Journey
Customizable Banners
Standard Support
Advanced
Unlock the full range of app features
Everything from Standard, plus:
SLA Metrics
Assets Fields Display
Editable Assets Fields
Premium 24/7 Support
More details
BOOK A DEMO | ROADMAP | SOLUTION PARTNERS | SOC 2 (Trust Center)
Improve your JSM customer portal’s IT support capabilities with the Appsvio Feature Bundle – Self-Service Extension for JSM.
Enhance your JSM with additional self-service features such as:
- Displaying dynamic and fully customizable banners that inform end-users of critical issues and other important IT support information
- SLA details
- Linked issues
- Subtasks
- Customer assets
- Issue data (assignee, priority, and others)
- Showing workflow status so that end-users know how their tickets are progressing
- Allowing end-users to edit their tickets to better reflect new or different information; they can also invoke the escalation process if needed
- Sharing linked issues to provide end-users with extra information they might need.
The result is increased end-user empowerment and more efficient use of IT resources, with service quality and experiences both enhanced.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Feature Bundle – Self-Service Extension for JSM integrates with your Atlassian app
Version information
Version 3.31.0•for Jira Cloud
- Release date
- Mar 16th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial