πŸ’Ž Feature Bundle for Jira Service Management

for Jira Cloud, Jira Server 8.0.0 - 8.20.2, Jira Data Center 8.0.0 - 8.20.2 and more
256 installs
  • Supported
  • Jira Service Management

Extension hub for Jira Service Management projects

Self-service approach πŸ’ͺ

The Edit Request allows making changes by customers in their requests on Customer Portal. Save their and your service agents time. Replace commenting on a ticket with the possibility of making changes themselves.

All info at your fingertips πŸ€™

Give customers helpful information about their tickets. Grant access to see assignee, created/updated/resolved dates, and Resolution. Moreover, important announcements can be displayed on every page on Customer Portal.

Request workflow πŸ”

Customers sometimes don’t know on what stage their case is. The Request Steps explains where the issue is in the process. It’s an easy way to simplify the issue’s workflow explanation.

More details

It's a new extension for Jira Service Desk which adds features, such as:

πŸ‘‰ Edit Request - make changes to the request JSDCLOUD-93

πŸ‘‰ Request Steps - track progress of requests

πŸ‘‰ Request Details View - show some fields on Customer Portal:

  • assignee JSDCLOUD-328
  • created, updated, and resolved date
  • Resolution

πŸ‘‰ Dynamic announcements with below options

  • Choose the best place to display the announcement (Help Center, Customer Portals, Request Forms, Request Details View, Profile, Requests)
  • Schedule: define the time (all the time, on certain days, if the conditions are met)
  • Restrict: limit visibility for selected groups (if the conditions are met which bases on languages, organizations, Jira groups, project roles, email domains)
  • Content in Rich Text Editor or HTML

Try Customer Details app to improve your Jira Service Management experience.

Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. πŸ–₯

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

πŸ’Ž Feature Bundle for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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