💎 Feature Bundle – Boost Customers UX on portal
- Supported
- Jira Service Management
⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution
Expand customers’ actions on the portal 🙌
Put more into customers’ hands and allow them to edit and escalate request. Gain tickets with all data to resolution, save agents’ time on making updates. Create an ITSM process with clear priorities and efficient teams.
Inform all customers at once with one message👌
Use dynamic banners to keep all customers well informed. Make sure they know about maintenance or holidays. Customize banners, set up the audience, schedule, and display where you need, including different request types.
Eliminate customers’ frustration and impatience 🔍
Implement incident communication and share more data about their tickets with customers. Show them incident complexity with additional field panels and the ticket lifecycle with request steps. Eliminate Why’s and When’s.
More details
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This Jira Service Management extension allows you to create a self-service customer portal to offload your agents.
Let agents focus on resolving tickets, not answering questions.
Thanks to the Feature Bundle your customer portal can become a single point of contact for customers.
- Allow customers to edit the requests.
- Inform them all at once with dynamics and fully customizable banners.
- Display them customizable workflow steps and show them where the ticket is. See interactive demo
- Display linked issues on the request details view to avoid questions why and when.
- Fire up the escalation process and know what priorities are.
Raise agent's CSAT score with faster ticket resolution and all data available.
See interactive demos 👀 Request steps | Panels with additional views
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
💎 Feature Bundle – Boost Customers UX on portal integrates with your Atlassian product. This remote service can:
- Get the email addresses of users.
- Administer the Jira site.
- View, browse, and read information from Jira.
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
Gallery
If you need this app for less than 10 users, don’t hesitate any longer because it’s free 💸