34
Customers have installed this app in at least 34 active instances.
34
Customers have installed this app in at least 34 active instances.
34
Customers have installed this app in at least 34 active instances.
    by Appsviofor Jira Cloud, Jira Server 7.6.0 - 8.11.0 and Jira Data Center 7.6.0 - 8.11.0
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Appsvio supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    All the extensions your Jira Service Desk needs

    All the extensions your Jira Service Desk needs

    All the extensions your Jira Service Desk needs

    πŸ‘‰ Use the intuitive editor to design the banner

    πŸ‘‰Create banners dedicated to specific groups

    πŸ‘‰ Display message in customers mother language

    The Rich Text Editor provides a wide range of text formatting options (bold, italic, subscript, superscript, bullet / numbered list, table, quote, info pannel). You can also put HTML. Only your imagination limits you!

    Limit the visibility of announcements You can show different messages to developers, service desk agents, and administrators. You can set restrictions based on project roles, email domain or organization.

    Your customers come from all around the world. Your Service Desk should also be! Create a dedicated banner based on user language and be sure that is understandable to recipients. Support your clients on a global scale.

    πŸ‘‰ Advanced permissions to Request Types

    πŸ‘‰ Time tracking for non-agent users

    πŸ‘‰ Share issue's details with customers

    Hide sensitive request types for users who shouldn't see it. Restrictions can based on SLAs, groups, project roles, organizations, time zones, dates, user's languages and specific JQL.

    Logging work by everyone who participated in resolving the ticket is important to many service desks. This option is available for all collaborators. We won't miss a single minute of your work

    Share more information with customers! You can show them: sub-tasks, assignee, time in current status, created/updated/resolved dates, position in the queue and its size. You can also display links to external sources.

    πŸ‘‰ Advanced permissions to Request Types

    πŸ‘‰ Time tracking for non-agent users

    πŸ‘‰ Share issue's details with customers

    Hide sensitive request types for users who shouldn't see it. Restrictions can based on SLAs, groups, project roles, organizations, time zones, dates, user's languages and specific JQL.

    Logging work by everyone who participated in resolving the ticket is important to many service desks. This option is available for all collaborators. We won't miss a single minute of your work

    Share more information with customers! You can show them: sub-tasks, assignee, time in current status, created/updated/resolved dates, position in the queue and its size. You can also display links to external sources.

    More details

    This app introduces a new approach to announcement banners for customers. Create a message that reaches everyone.

    πŸ‘‰ Locate: choose the best place to display the announcement (Help Center, Customer Portals, Request Forms, Request Details View, Profile, Requests)

    πŸ‘‰ Schedule: define the time (all the time, on certain days, if the conditions are met)

    πŸ‘‰ Restrict: limit visibility for selected groups (if the conditions are met which bases on languages, organizations, Jira groups, project roles, email domains)

    πŸ‘‰ Design: use a Rich Text Editor or HTML

    πŸ‘‰ Summary: compare the preview with your settings

    You can publish the announcement immediately after creation or at the scheduled time in the future. In addition, you can deactivate them temporarily. If you don't plan to use them in the near future, we recommend archiving them before you completely remove them from the configuration.

    Do you want to know more? Please contact us via our Customer Portal or book a demo session via Calendly. πŸ–₯

    More details

    New extensions for Jira Service Desk!

    Access restrictions to request types - JSDSERVER-195 and JSDSERVER-465

    • Limit access based on project role, group membership, customer's language, time zone and SLA Calendar

    Request Details View - display:

    • assignee JSDSERVER-328
    • issue's position in the queue based on provided JQL
    • current customer and assignee's time zone
    • created, updated and resolved date
    • sub-tasks
    • url links

    JSD project overview

    • Easy to estimate size of JSD project
    • Export JSD project configuration to PDF for audits purpose

    Admin utils

    Announcements JSDSERVER-219

    • Inform customers about current status of incidents
    • Show announcements based on date or issue's status

    Do you want to know more? Please don't hesitate to contact us via our Customer Portal or book a demo session via Calendly. πŸ–₯

    More details

    New extensions for Jira Service Desk!

    Access restrictions to request types - JSDSERVER-195 and JSDSERVER-465

    • Limit access based on project role, group membership, customer's language, time zone and SLA Calendar

    Request Details View - display:

    • assignee JSDSERVER-328
    • issue's position in the queue based on provided JQL
    • current customer and assignee's time zone
    • created, updated and resolved date
    • sub-tasks
    • url links

    JSD project overview

    • Easy to estimate size of JSD project
    • Export JSD project configuration to PDF for audits purpose

    Admin utils

    Announcements JSDSERVER-219

    • Inform customers about current status of incidents
    • Show announcements based on date or issue's status

    Do you want to know more? Please don't hesitate to contact us via our Customer Portal or book a demo session via Calendly. πŸ–₯

    Reviews for cloud

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    Reviews for server

    (11)
    Sign in to write a review
    by Nabeel Najeeb on 2020-04-21
    β€˜Log Work’ option for non agents feature is really helpful for my company. Their fast response time for support has helped me solve my confusions regarding this product.
    Was this review helpful?YesNo
    by Kral Kovac on 2020-02-06
    I like the ability to log work by collaborators. This is very useful at my company. Can I disable this feature for one project?
    Was this review helpful?YesNo
    Appsvio

    Thank you Kral! Currently this option is available globally, but I put your request into backlog and we'll add this option as soon as posibble :)

    by Nicolas Silva on 2020-01-29
    Extremely useful extension to Jira ServiceDesk. Ability to change SLA metrics name and build add of holidays - those two are top feature for me (we have over 15 projects and more then 34 calendars) Looks like real competition to Deviniti’s Extension. Good work guys!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Appsvio

    Thank you Nicolas! We are glad you new features in our app!

    by Jiri Kanicky on 2020-01-09
    Not working. Documentation shocking.
    Was this review helpful?YesNo

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$300250 users$500500 & upAdditional pricing details
    50 users$400/year100 users$500/year250 users$1,000/year500 users$1,500/year750 users$1,700/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Appsvio provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud β€’ Released 2020-08-03

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 3.2.1 β€’ Jira Server 7.6.0 - 8.11.0 β€’ Released 2020-07-09

    Summary

    Improvement release

    Details

    DataCenter compatibility

    Versions

    Version 3.2.1 β€’ Jira Data Center 7.6.0 - 8.11.0 β€’ Released 2020-07-09

    Summary

    Improvement release

    Details

    - DataCenter compatibility

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Feature Bundle for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Feature Bundle for Jira Service Desk. You're prompted to log into MyAtlassian. Feature Bundle for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Feature Bundle for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Feature Bundle for Jira Service Desk.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Feature Bundle for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Feature Bundle for Jira Service Desk. You're prompted to log into MyAtlassian. Feature Bundle for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Feature Bundle for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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