Feature Bundle – Extension for Customer Portal

I am very pleased with this feature bundle! it is allowing users to edit already created ticket on the portal (Atlassian does not allow). It allows on a single field level to define in which status user edit is allowed! Fantastic! I had some questions and feature requests. the response time was awesome and the feautres that have been accepted for implementation where carried out within weeks! (I have feature requests open with Atlassian for years!!! )

I use this addon to show assignee on Portal and working good. Thank you

Very useful tool! Giving our customers more functionalities to control their tickets after they are made. Also the visibility of the workflow (Request Steps) is very handy. Now our customers have something visual to see the flow of their tickets and why they ticket is in that specific status. They have become "a little :-)" more understanding now if some tickets stay in the same status for longer periods than one day. The display of additional fields with the possibility to add conditions to it and even the place in the ticket view is one thing I didn't see with relevant add-ons that we first tried. In short, this is a must-have if you want to further expand your customers their experience in your portal!

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  Appsvio - Partner of the Year in ITSM App Solutions

  Thank you for the review Thomas.
  Regards,
  Appsvio Team

Feature Bundle for JSM Cloud is a powerful app with an impressive array of features. Allowing customers to edit selected fields at any time or only on tickets with a specific status is extremely helpful, eliminating the need to request changes via comments. Additionally, the ability to display extra fields like Assignee and Resolution on the customer portal view of a ticket ensures there’s no confusion about whom to contact if the ticket changes hands. The announcement banner feature is excellent too, allowing for scheduled and highly customizable announcements to ensure important messages capture the service desk customers' attention. Overall, it's a great app!