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Feature Bundle – Boost Customers UX on portal

works with Jira Cloud, Jira Server 9.4.0 - 9.17.4, Jira Data Center 9.4.0 - 9.17.4 and more

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TRUST SIGNALS

Key highlights of the app⭐️ Offload agents by allowing customers to do more. Customize a customer portal to a self-service and focus on ticket resolution

Expand customers’ actions on the portal 🙌

Put more into customers’ hands and allow them to edit and escalate request. Gain tickets with all data to resolution, save agents’ time on making updates. Create an ITSM process with clear priorities and efficient teams.

Inform all customers at once with one message👌

Use dynamic banners to keep all customers well informed. Make sure they know about maintenance or holidays. Customize banners, set up the audience, schedule, and display where you need, including different request types.

Eliminate customers’ frustration and impatience 🔍

Implement incident communication and share more data about their tickets with customers. Show them incident complexity with additional field panels and the ticket lifecycle with request steps. Eliminate Why’s and When’s.

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More details

Free Webinar: Stress-free incident communication with Jira Service Management

BOOK A DEMO | CONTACT FOR PARTNERS | SECURITY | SOC 2

This Jira Service Management extension allows you to create a self-service customer portal to offload your agents.

Let your agent focus on resolving tickets, not answering questions.

Thanks to the Feature Bundle for Jira Service Management, your customer portal can become a single point of contact for customers.

  • Allow customers to edit the requests.
  • Inform them all at once with dynamics and fully customizable banners.
  • Display them customizable workflow steps and show them where the ticket is. See interactive demo
  • Display linked issues on the request details view to avoid questions why and when.
  • Fire up the escalation process and know what priorities are.

Raise agent's CSAT score with faster ticket resolution and all data available.

See interactive demos 👀 Request steps | Panels with additional views

🚀 New whitepaper: incident communication for JSM agents

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Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Feature Bundle – Boost Customers UX on portal integrates with your Atlassian product

Version information

Version 3.3.0for Jira Cloud

Release date

Nov 1st 2024

Summary

Minor version update

Details

Minor version update

Payment model

Paid via Atlassian

License type

Commercial

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