Feature Bundle – Self-Service Extension for JSM
Additional time may be available from the app vendor.
About Data Center trials
OVERALL RATINGS
INSTALLS
816
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appImprove your JSM customer portal’s IT support self-service capabilities, with better end-user experiences and service delivery
Put requests in customers’ hands 🙌
Allow customers to edit the requests on the portal or fill in additional information when needed agentless. Adjust the fields to your preferences, and create transition screens for customers’ support.
Dynamic Request Types 👌
You have full control of what portals and request types are available in a given context. You can schedule the display of request types or control the visibility based on groups, roles, organizations, or even JQL.
Explain Jira service desk workflow to customers 🔍
Customers want to be always up-to-date. Give it to them. Set up the steps in the workflow and display them on the Portal. Show them what stage the request is at the moment and how much is still to come.
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More details
BOOK A DEMO | SOLUTION PARTNERS
Feature Bundle empowers teams to deliver a superior portal experience while significantly reducing agent workload. Enhance transparency and give users the autonomy they need with a powerful set of features:
- Customer Autonomy: Offload agents by allowing customers to edit their own requests and perform actions directly on the portal.
- Contextual Visibility: Use JQL, roles, or groups to manage the visibility of request types and portals, ensuring users see only what’s relevant.
- Data Transparency: Share key information like assignees, resolution dates, and subtasks. Keep everyone informed with intuitive workflow progress tracking.
- Smart Communication: Use dynamic announcement banners to guide users and share critical updates instantly.
- Operational Efficiency: Simplify administration with request type export/import and enable collaborators to log work on requests.
Transform your service delivery and keep your customers satisfied with every interaction.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 5.4.0-j11•for Jira Data Center 11.0.0 - 11.3.7
- Release date
- Apr 2nd 2026
- Summary
- Improvement release
- Details
Jira 11 support has been added.
- Payment model
- Paid via Atlassian
- License type
- Commercial