Feature Bundle – Extension for Service Collection
OVERALL RATINGS
INSTALLS
889
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTurn your customer portal into self-service hub with custom actions, fields and progress steps - for a better customer experience
Empower Customers with Self-Service Actions
Configure custom actions on your portal. Customers can now transition requests, escalate them or even make changes themselves. Enable true self-service and reduce agent workload for a better customer support experience.
Show Clear Request Progress
End the 'where’s my ticket?' questions. Display a clear timeline of the ticket's journey, show workflow statuses and transitions on the customer portal. Keeping users informed improves their overall customer experience.
Show Critical Information on the Portal
Make hidden Jira data visible to your customers. Add fields like status, SLA, linked items or more directly to the customer portal. Give users the complete picture they need for a comprehensive self-service experience.
Supporting media
More details
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Customer Portals should work as hard as support teams do. Feature Bundle gives you the tools to build a self-service experience that benefits clients and service agents.
- With Customer Actions, users can edit, escalate and manage their requests - eliminating the back-and-forth that slows down resolution.
- Ticket Journey steps show customers the exact ticket workflow, cutting down inquiries about the resolution process.
- Additional Field panels, along with Assets support, allow to display custom data, giving everyone the context they need.
- Use Announcement Banners or embed Loom videos to communicate with all customers about maintenance and updates.
With Feature Bundle, everything is configurable to match your ITSM request management processes.
Want to optimize the agent side too? See Service Pack for Agents for bulk actions, issue merging and faster incident resolution.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Feature Bundle – Extension for Service Collection integrates with your Atlassian app
Version information
Version 3.20.0•for Jira Cloud
- Release date
- Oct 12th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial