Feature Bundle – Extension for Service Collection
OVERALL RATINGS
INSTALLS
956
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTurn your customer portal into self-service hub with custom actions, fields and progress steps - for a better customer experience
Empower Customers with Self-Service Actions
Configure custom actions on your portal. Customers can now transition requests, escalate them or even make changes themselves. Enable true self-service and reduce agent workload for a better customer support experience.
Show Clear Request Progress
End the 'where’s my ticket?' questions. Display a clear timeline of the ticket's journey, show workflow statuses and transitions on the customer portal. Keeping users informed improves their overall customer experience.
Show Critical Information on the Portal
Make hidden Jira data visible to your customers. Add fields like status, SLA, linked items or more directly to the customer portal. Give users the complete picture they need for a comprehensive self-service experience.
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Customer Actions
Additional Values
Ticket Journey
Customizable Banners
Standard Support
Advanced
Unlock the full range of app features
Everything from Standard, plus:
SLA Metrics
Assets Fields Display
Editable Assets Fields
Premium 24/7 Support
More details
Free Webinar: Stress-free incident communication with Jira Service Management
BOOK A DEMO | CONTACT FOR PARTNERS | SECURITY | SOC 2
This Jira Service Management extension allows you to create a self-service customer portal to offload your agents.
Let your agent focus on resolving tickets, not answering questions.
Thanks to the Feature Bundle for Jira Service Management, your customer portal can become a single point of contact for customers.
- Allow customers to edit the requests.
- Inform them all at once with dynamics and fully customizable banners.
- Display them customizable workflow steps and show them where the ticket is. See interactive demo
- Display linked issues on the request details view to avoid questions why and when.
- Fire up the escalation process and know what priorities are.
Raise agent's CSAT score with faster ticket resolution and all data available.
See interactive demos 👀 Request steps | Panels with additional views
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Feature Bundle – Extension for Service Collection integrates with your Atlassian app
Version information
Version 3.25.0•for Jira Cloud
- Release date
- Nov 25th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial